OS&D Manager

Lipari Foods is looking for a hands-on OS&D Manager to join our team at our corporate office in Warren, Michigan. We seek a driven leader and team builder with a record of accomplishment in leadership and continuous improvement.

This position will provide leadership and oversight to the newly formed Credits team. This position will work closely and partner with the sales, transportation, A/R and collections teams. The OS&D Manager will also be responsible for developing and executing best practice strategies to improve efficiency, quality, and reporting of credits issued to our customers. Reporting to the Assistant Controller, the OS&D Manager will be responsible for liaising throughout the organization regarding customer relationships, mentoring and developing all staff, establishing effective processes, driving continuous improvement, and implementing and tracking KPIs. This role is also responsible for developing and executing best practice strategies to improve efficiency, quality, and reporting of credits issued to our customers. The OS&D Manager is also charged with liaising throughout the organization regarding customer relationships, mentoring and developing all staff, establishing effective processes, driving continuous improvement, and implementing and tracking KPIs.

Key Responsibilities

Provide oversight for all customer credits activities, including supervision, motivation, prioritization team engagement and ongoing coaching and development of personnel

Partner cross-functionally with the sales, transportation, A/R and collections organizations regarding deduction/adjustment/credits resolution, root cause analysis and development of corrective actions

Drive continuous improvement in areas such as reporting, effectiveness, streamlining, and improving business and operational performance

Regularly review, audit, and follow up on credit codes/problems to ensure adherence to company procedures and timely resolution of issues or negative trends

Engage directly with customers and/or cross-functionally when issues need to be escalated in a timely and professional manner

Develop, implement, analyze, and report on trends in key performance indicators associated with the overall performance of the respective teams to ensure timely execution, risk mitigation and recommendation of operational changes

Actively participate in the value stream mapping process and assist in the prioritization, development, implementation, documentation and training of new processes.

Responsible for the identification and accounting for all credits and non-accounting-related adjustments to company AR. Work with the A/R Manager to ensure the appropriateness of the balance sheet reserves.

Assist with the development, oversight and execution of team goals and participate in the assessment of individuals for performance purposes.

Ensure an efficient and effective system of internal controls and provide leadership in improving the internal control environment and best practices for related activities

Create new coding structure for credits and adjustments to ensure proper evaluation accounting and drivers of credits by leading a cross-functional team from sales, transportation, accounting and a/r/collections.

Work with National account and KLT sales leadership to explore new methods to track promotional pricing

Work with the sales, transportation, accounting, etc. teams to develop guidelines for all types of credits including delegation of authority levels.

Position Requirements

Prior experience in customer service or working with customer returns/credits or issues preferred

Experience developing relationships with customers and/or vendors

Prior experience with automation solutions and/or process improvement tools is a plus

Advanced skill level with Microsoft Office products (especially Excel and PowerPoint)

Strong written and verbal communication skills

Attention to detail and highly organized with the ability to proactively identify and solve problems

Collaborative, team player, and self-starter energized by building high-quality controls and procedures in a fast-growing company

Ability to build solid relationships and establish credibility across all levels of the organization and externally

Education Requirements

7+ years of relevant experience, including a minimum of 3 years in a supervisory role

Company Profile

Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain’s Business as one of the fastest growing companies in Michigan, and we’re not just growing in Michigan!

We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow.

Lipari Foods LLC is proud to be an Equal Opportunity Employer.