Operations Support

With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for career advancement and job satisfaction. In fact, many of our company’s managers, vice presidents, and corporate executives started out in the branches as driver/guards and tellers. Our work can be challenging, but the thousands who have stayed with our company for decades will tell you that if you have the desire to learn and the drive to succeed, Loomis is the place to be. Come join our team!

Job Overview - Communicate and work with all Departments: Operations, Vault, CMS, LPM, and other branches to identify opportunities and correct issues relating to ATM balancing, ATM shortages, Stamp balancing, Stamp shortages, EJ retrieval process, claims investigation, vault shortages, E-cash compliance, CMS out of balances. Also, will be responsible for proper reporting and administration of the ICOM functions in the branch. Safety compliance with JJ Safety Forklift Trainer Training New Hire for LTC, Driver Aware, DPAS and Road testing.

Key Responsibilities:

• Utilize spreadsheets provided by management and customer to reconcile reports.
  
• Utilize CMS/Vault/Sofi paperwork to reconcile outages.
  
• Work directly with CMS Supervisor and Operations as directed to minimize branch and area
  

exposure to outages.

• Communicate and work directly with route personnel on ATM balancing.
  
• Work effectively with departmental employees to resolve and reconcile outages.
  
• Manage ICOM process and backup as necessary.
  
• Handle incoming customer calls concerning the following:
  
• Balancing issues
  
• Outages
  
• ICOM reporting
  
• E-cash compliance
  
• Vault audits - coin and currency
  
• Other branches issues
  
• Understand basic functions of Sofi to enable research of CIT items etc.
  
• Glory utilization to investigate claims, customer inquiries, processing procedures.
  
• ICOM full understanding of ICOM and implications on balancing processes and timely reporting.
  
• Perform any other duties or special projects as deemed necessary by Management Staff.
  

Primary Qualifications:

• High school graduate or equivalent.
  
• 2 years of relevant work experience.
  

Individual Skills & Competencies:

• Ability to work well individually as well as being a team player with a positive attitude.
  
• Ability to identify and maintain confidential matters in all aspects of the business.
  
• Courteous and professional communications skills demonstrate good work ethics in a professional manner to fellow employees and customers.
  
• Ability to follow verbal and written instructions.
  
• Computer experience a must, proficient us of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
  
• Strong data entry skills
  
• Accuracy and speed sufficient to meet the company policy for debriefing.
  

Working Conditions:

• Climate controlled office environment.
  
• Requires extended time sitting at desk operating computer, managing files, ATM service orders, ATM receipts, Sofi paperwork, CMS paperwork, vault paperwork and coin paperwork.
  
• Unrestricted wrist, hand and finger dexterity.
  
• Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs), sit, push and pull.
  
• Typical work scheduled Monday through Friday and occasional weekend depending on volume and urgency of research.
  
• Position Attire: Company Uniform when on Street Research duties, or New hire Training in Company Vehicle. Can be Business causal, additional information under Branch Dress Code Policy.
  

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.