Operations & Communications Manager

At Bitfocus, we're building more than software - we're building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth - and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we'd love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced

Operations & Communications Manager to join our Operations team. The successful candidate will be responsible for improving company-wide efficiency by enhancing our internal and external communications and streamlining operational processes. This person will take ownership of both communications and operations projects, from crafting clear messaging to building HubSpot automations and improving our file organization. If you're a self-driven problem-solver who thrives on making things run smoother, this is the role for you.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE, FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation:

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We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of

$80,000 - $120,000, which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

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At Bitfocus, we are committed to fostering a hiring process that reflects each candidate's unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at people@bitfocus.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

About the Operations Team:

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The Operations team is a team of cross-functional professionals who create and implement processes, policies, tools, and other solutions necessary to help Bitfocus run smoothly and ensure our staff and customers feel supported and happy. The Operations team consists of four areas of work: Technical Support, Learning & Development, Communications, and General Operations.

As an Operations & Communications Manager, you will:

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Communications Management:

• + Develop, execute, and continuously hone internal communication strategies to ensure employees are informed, engaged, and aligned with company goals and initiatives.
  

+ Manage external communications, including but not limited to, press releases, company announcements, website content updates, and social media support.

+ Maintain and evolve Bitfocus's brand voice and messaging across all communication channels.

+ Draft, edit, and proofread a variety of communications materials, ensuring accuracy, clarity, and adherence to brand guidelines.

+ Manage and organize communication archives and assets.

+ Work with leadership to identify communication needs and opportunities.

Operations Project Management:

• + Manage and execute ad-hoc projects, including data extraction and reporting from platforms like HubSpot for executive and board-level presentations.
  

+ Assist in the development, documentation, and management of company policies and procedures.

+ Lead initiatives to improve organizational efficiency, such as optimizing our digital file management systems and establishing clear standards and best practices for their use across the company.

+ Support the VP of Operations in identifying and implementing solutions to enhance overall operational smoothness and effectiveness within a SaaS environment.

+ Proactively identify areas for operational improvement and propose solutions.

+ Collaborate with various departments to ensure projects are completed on time and within scope.

What you bring:

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• Proven experience in a communications role, with a strong understanding of both internal and external communication best practices.
  
• Demonstrated project management skills with a track record of successfully driving initiatives from conception to completion.
  
• Strong analytical skills and comfort with data, including the ability to pull reports and derive insights from platforms like HubSpot.
  
• Excellent written and verbal communication skills.
  
• Highly organized and process-oriented, with the ability to manage multiple priorities simultaneously and independently.
  
• Proficiency with modern productivity tools and platforms.
  
• A proactive and resourceful approach to problem-solving.
  
• Ability to work collaboratively across departments and with various stakeholders.
  

We're excited about you because:

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• Exceptional Writing and Editing: You have a talent for crafting and editing clear, compelling communications, from press releases and reports to social media content. You can distill complex information into a clear, engaging narrative that resonates with the intended audience.
  
• Design & Brand Acumen: You have a solid understanding of graphic design principles and can execute basic edits in Adobe Creative Cloud (Photoshop, InDesign, Illustrator) to create professional, visually appealing materials. You're also skilled at managing external marketing and design consultants to deliver high-quality assets.
  
• Strategic Empathy: You have the ability to understand and empathize with different perspectives, allowing you to tailor your communication to effectively connect with a wide range of audiences. This skill is critical for building trust and ensuring your message is heard.
  
• End-to-End Production Management: You can confidently manage the entire production lifecycle of communications materials, from initial concept to final delivery. This includes coordinating with various stakeholders-from designers and writers to printers-to ensure projects are completed on time and to a high standard.
  
• Autonomy & Strategic Thinking: You are a self-starter who holds yourself to a high standard. When given an objective, you're not waiting for a checklist; you have the strategic mindset to creatively figure out the best way to achieve it. You are determined and tenacious, pushing through roadblocks to see a project through to completion.
  
• Expert Project Management: You can skillfully juggle multiple projects, prioritize tasks, and structure work plans to meet deadlines. You make informed decisions about resource allocation and can adapt to changing priorities, risks, and deadlines.
  
• Outstanding Communication: You possess excellent verbal and written communication skills, allowing you to effectively collaborate with a diverse group of stakeholders, including senior management, staff, clients, and partners.
  

What will make you successful in this role:

• You're a self-starter who thrives in an environment where you receive an objective and figure out the best path to completion.
  
• You're curious and enjoy figuring out how things work, especially with new tools and systems.
  
• You're passionate about efficiency and organization, always looking for ways to make things run smoother.
  
• You have a service-oriented mindset, eager to support the team and the broader company goals.
  
• You're comfortable working independently and also know when to ask questions or seek guidance.
  

Why Bitfocus:

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Our benefits are designed to support you in all aspects of your health and well-being-social, physical, emotional, and financial.

• Exceptional Culture & Mission-Driven Work
  
• Comprehensive Healthcare (100% Employer-Paid for Employees)
  
• 12 Weeks Paid Parental Leave
  
• R&R Week (Paid Week Off at Year-End)
  
• Three Weeks of Paid Vacation + Two Volunteer Days Per Year
  
• 401K Retirement Plan (4% Match)
  
• Flexible Work Hours & Remote-First Culture
  
• Career Growth Plans for Each Role