Description:
Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Nurse Manager oversees the clinical operations team’s ability to provide safe, high-quality care to patients, is involved in continuous quality improvement to improve care delivery and patient outcomes, serves as a resource to caregivers on the team, and establishes a supportive and responsive presence through role modeling and relationship building resulting in employee retention.
Since opening our doors in 1988, Westside has been driven by our
mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.- Compassion: Lead with compassion
- Service: Serve with humility
- Excellence: Be exceptional
- Empowerment: Empower all people
- Provide leadership and support to site clinical operations team including nurses and Medical Assistants (MAs) including maintaining team schedules to ensure adequate coverage, completing performance reviews, coordination of educational and preceptor opportunities for nursing students, and participating in the recruitment of new nurses and MAs.
- Participate in recurring meetings with Associate Director of Clinical Operations and any other meetings at the request of the Associate Director of Clinical Operations.
- Participate in the development of clinical policies, procedures, workflow, and staff development. Provide support with education and implementation of workflow changes resulting from the addition or revision of policies and processes.
- Evaluate outcomes of care coordination efforts by measuring interventions effectiveness and fostering a continuous improvement mentality.
- Oversee the daily huddle in collaboration with Nurse Supervisor and/or Lead/Clinical Floor Supervisor(s) to oversee the flow of clinical care as related to assigned care team, including identifying patients� needs and care gaps.
- Lead quality improvement activities and initiatives.
- Provide ambulatory care support as a member of the care team, as needed.
- Advocate for patients by working with the providers and auxiliary staff to ensure the patients� needs are met.
- Provide support for other Nurse Managers including covering sites in the event of a staffing issue or managerial support.
- Completes the responsibilities of the Nurse Supervisor if this position is not filled at a site.
- Maintain compliance with all professional and organizational requirements to meet position standards.
- Other duties as assigned or requested.
Requirements:
- Active RN licensure in the State of Delaware with no restrictions
- Five years� experience as a RN
- Two years' supervisory experience
- Current BLS certification
- Bachelor of Science in Nursing or similar
- Ambulatory Care Nursing Certification (RN-BC)
- Quality improvement experience
- Ability to read, write, and speak both Spanish and English fluently
Salary
USD 79,676 - 93,345 /yearly
Yearly based
Location
DE , United States Wilmington, DE, United States
DE , United States Wilmington, DE, United States
