Night Dispatcher TEI Wrecker Division

Under the supervision of the Lead Dispatcher, this full-time position will assist with Tidewater Express Inc. (TEI) dispatching duties. The dispatchers are responsible for answering the TEI phone 365 days a year, 24 hours a day, 7 days a week. This position will work 15 overnight shifts a month and rotate on call weekends as scheduled. Applicants must be able to train for 2 weeks on site. Pay is salaried and TBD.

• Answer emergency and non-emergency calls and document important information
  
• Use phone and computer to direct wrecker drivers and road service technicians to the appropriate location/task
  
• Prioritize and organize calls according to urgency, customer requests, and predetermined schedule
  
• Maintain frequent communication with drivers and techs on the status of calls
  
• Responds to and takes immediate action to resolve customers and driver/tech problems
  
• Reply to customer emails regarding truck and heavy equipment tows
  
• Understand tow truck loading and tow/recovery rigging basics, or the ability to quickly learn
  
• Making, answering, and directing phone calls and the distribution of messages
  
• Data entry into the Tidewater Express Inc accounting system and filing records as needed
  
• Ensuring the correct paperwork is complete and prepared according to corporate procedures
  
• Any other duties as assigned by Lead Dispatcher
  

• Must have a valid driver�s license and a clean driving record
  
• Ability to work under pressure
  
• Strong knowledge of emergency response procedures
  
• Should have a �team first†attitude and maintain our team atmosphere even in hectic times
  
• Maintain a safe work environment
  
• Must have interpersonal and communication skills
  
• Proficient in MS Office and data entry
  
• Weekday night and weekend availability to be in dispatching duty rotation with the other dispatchers
  
• Must pass a pre-employment drug screening
  

• Medical, Dental and Vision insurance coverage
  
• Medical insurance paid 100% by TEI at 5 year work anniversary
  
• Life insurance policy
  
• Other supplemental coverage
  
• Simple IRA with TEI matching contribution
  
• PTO, Holiday, and Bereavement pay
  

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k) matching
  
• Dental insurance
  
• Employee assistance program
  
• Health insurance
  
• Paid time off
  
• Vision insurance
  

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Chesapeake, VA 23323