Night Auditor/Guest Services

NIGHT AUDIT/GUEST SERVICES

Hilton Pearl River

500 Veterans Memorial Drive

Pearl River, NY 10965

www.hiltonpearlriver.com

Hilton Pearl River, a full-service luxury hotel located 25 minutes from New York City in Rockland County (NY) and bordering Bergen County (NJ), is seeking an organized, energetic, hands-on professional to join our exceptional team as a part time, overnight, weekend Night Auditor. Shift is from 11:00PM to 7:00AM.

Hilton Pearl River remains an innovative forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. The Night Auditor will conduct all nightly audit-related duties while providing guest service at the hotel’s front desk. Audit responsibilities include nightly balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.

Specific Job Knowledge, Skill, and Ability:

• Audit hotel paperwork to ensure the day has balanced
  
• Posts room charges and taxes to guest accounts
  
• Must be able to verify all account postings and balances, all hotel paperwork is correct and balanced
  
• Runs preliminary reports, processes no shows and close of day, stocks the front desk with daily supplies. Register arriving guests. Settle guest accounts with the ability to make good business decisions regarding discounts
  
• Must be knowledgeable in making reservations
  
• Greet guests and provide door service and luggage assistant service when needed
  
• Ability to operate multi-line phone. Provide guests with information on local attractions
  
• Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
  
• Ability to work Overnight shift every Friday, Saturday and Sunday: 11:00pm 7:00am
  
• Vibrant, friendly, customer service personality is a must when working in this fast-pace, fun working environment
  

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Education:

• High school graduate or equivalent vocational training certificate.
  
• Fluency in English
  

Experience:

• Must be able to work 11PM to 7AM shift and be available on most day and Schedule required is ON WEEKENDS BOTH DAYS
  
• Must be able to stand for long periods of time.
  
• Must be able to lift 25 - 50 lbs. and carry up to 10 lbs
  
• Must have sound judgment and discretional skills and be able to work with little or no supervision
  
• Prefer prior Hilton OnQ experience
  
• One year hospitality/customer service experience preferred
  
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
  
• Must be able to operate basic office machines, i.e., copier, fax, printer, et.
  
• Must display very good organization and time management skills
  
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  

Compensation and Benefits:

• Compensation package
  
• Hilton Team-Member Travel Program benefits
  

Please email resume with cover letter. Only those candidates with the requisite skills will be contacted. We are an E-Verify company. Only candidates that are legally eligible to work in the United States need apply.

About the Hilton Pearl River

Hilton Pearl River is a third-generation family-owned and operated Hilton franchise built in 1988. The hotel is located on 17 wooded acres in the scenic Hudson River Valley, just 25 minutes from New York City, and has built and maintained a reputation for consistently exceptional service. The hotel consistently is awarded TripAdvisor Certificate of Excellence award and has been ranked #1 in "Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for nine of ten consecutive years. The property features 150 newly renovated guest rooms, restaurant, bar, and recreation facilities, as well as over 20,000 square feet of unique and flexible meeting and event space, and an experienced team of professionals committed to excellence.

We are an Equal Opportunity Employer - M/F/H/D/V/T

EEO Statement:

Company is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based upon race, color, religion, gender, national origin, ancestry, age over 40, sexual orientation, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law.

Notice to Recruiters and Agencies:

Company prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to the Company or any employee of the Company. In the case of candidate(s) submitted or presented to the Company by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Company explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person