Call center employees are needed for busy family practice. Call center staff are required to support the front office as needed.
Responsibilities include call center, patient check-in, patient check-out, updating demographics and insurance, insurance verification, scanning, collecting copays and balances, giving appropriate paperwork to patients arriving at the office, faxing as needed, distribution of paperwork to appropriate locations in the office.
We are a large practice with a strong emphasis on patient satisfaction, excellence in customer service and exceptional patient care. The right candidate needs to be compassionate with excellent interpersonal skills and attention to detail. Teamwork and multitasking is an important key for success.
- Greeting patients
- Answering phones
- Check in and out patients for appointments
- Insurance verification
- Processing incoming faxes to appropriate departments
- Collect co-pays and past due balances
- Scheduling appointments
- Correct input of intake paperwork at check-in entering patient demographics, etc.
- Excellent verbal and written communication skills
- Ability to communicate with employees at all levels of the organization
- Excellent phone etiquette
- Excellent attention to detail
- Proper presentation and facilitation skills
- Demonstrated commitment to high professional ethical standards
- Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
- Excellent communication and interpersonal skills
- Compassionate and able to handle stress
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary
Hourly based
Location
FL , United States Parrish, FL, United States
FL , United States Parrish, FL, United States
