MS/Surgery Scheduler

WHO WE ARE & WHAT WE DO:

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:* Level II Trauma Center

• Primary Stroke Center
  
• Level III Neonatal Intensive Care
  
• Pediatric Intensive Care
  
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.
  

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT:

The Surgery Scheduler is responsible for coordinating and scheduling all surgical procedures for one or more surgeons in a timely, accurate, and efficient manner. This role serves as a critical liaison between patients, physicians, hospitals, operating rooms, and insurance companies to ensure all necessary steps are completed prior to surgery.

Key Responsibilities

========================

Surgical Scheduling

-----------------------

• Schedule surgical procedures for physicians at affiliated hospitals, surgery centers, or office-based procedure suites.
  
• Confirm procedure type, location, time, and required pre-operative testing.
  
• Verify surgeon and facility availability via coordination with the OR and other service providers and/or departments.
  
• Maintain surgery calendar and proactively communicate schedule changes.
  

Patient Coordination

------------------------

• Contact patients to confirm surgery dates and provide pre-operative instructions.
  
• Coordinate pre-op testing, imaging, labs, and clearances.
  
• Address patient questions related to prep, location, and logistics.
  

Insurance & Authorization

------------------------------

• Obtain prior authorizations and insurance approvals for all scheduled procedures.
  
• Confirm patient insurance eligibility and verify benefits.
  
• Submit necessary documentation (e.g., clinical notes, medical necessity forms).
  
• Work closely with billing/coding staff to ensure proper CPT/ICD-10 coding.
  

Clinical Communication

--------------------------

• Collaborate with clinical staff and physicians to ensure surgical orders and consents are completed.
  
• Communicate pre-operative requirements to nursing and pre-op teams.
  
• Track medical clearances, H&P documentation, and lab/imaging results.
  

Documentation & Compliance

-------------------------------

• Enter all surgery details into the EMR (e.g., Epic).
  
• Maintain accurate, up-to-date logs of scheduled cases and related documentation.
  
• Adhere to HIPAA and patient confidentiality regulations.
  
• Ensure compliance with both hospital and practice policies.
  

WHAT YOU’LL NEED TO APPLY:

Qualifications

==================

Required

------------

• High school diploma or equivalent.
  
• Minimum 1-2 years of medical office and/or scheduling experience.
  
• Knowledge of surgical terminology, procedures, and workflow.
  
• Strong computer skills and EMR experience (Epic preferred).
  

Preferred

-------------

• Certification in medical scheduling, medical assisting, medical coding, or health administration.
  
• Experience in a surgical specialty (e.g., cardiothoracic, orthopedic, ENT).
  
• Familiarity with CPT and ICD-10 coding for surgical cases.
  

Skills & Competencies

==========================

• Excellent verbal and written communication.
  
• High attention to detail and accuracy.
  
• Strong organizational and time management skills.
  
• Ability to multitask and prioritize in a fast-paced environment.
  
• Professional, courteous, and patient-centered demeanor.
  
• Problem-solving and initiative in navigating scheduling conflicts.
  

Behavioral Criteria:

Ability to operate basic office equipment (fax, printer, copier, scanner). Computer proficiency and knowledge of medical terminology.

Required Certification/License/Registry:

None

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.Please submit your application & resume TODAY! We look forward to speaking with you. Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.* :

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.