Mortgage Collection Specialist

Vacatia is a leading innovator in the hospitality and vacation ownership industry, dedicated to creating exceptional experiences for travelers, owners, and partners alike. With a portfolio of high-quality resorts and a commitment to service excellence, we provide tailored solutions that redefine vacation ownership. Our collaborative culture empowers our team to drive results, embrace innovation, and shape the industry's future. Join us and be part of a company that values integrity, creativity, and the pursuit of memorable vacation experiences.

We are seeking a detail-oriented and results-driven Mortgage Collection Specialist to join our team. This role is responsible for managing delinquent mortgage accounts within our vacation ownership portfolio. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a customer-centric approach to resolving past-due accounts.

• Contact owners with delinquent mortgage accounts via phone, email, text, and written communication on a daily basis
  
• Provide new options to assist customers to bring mortgage accounts current with new modification or pay-off option
  
• Negotiate payment plans within established company guidelines.
  
• Maintain accurate records of all communications, payment arrangements, and account activity in the CRM system.
  
• Educate owners on payment options, terms, and potential consequences of non-payment.
  
• Responsible for past due accounts, multi-tasking between different CRM accounts
  

• Previous experience in collections, mortgage servicing, or vacation ownership preferred.
  
• Strong negotiation and conflict resolution skills.
  
• Excellent verbal and written communication abilities.
  
• Ability to manage multiple priorities in a fast-paced environment.
  
• Proficiency in Microsoft Office and CRM systems.
  
• Bilingual skills (Spanish preferred) are a plus.
  

• Competitive compensation and benefits package.
  
• Work collaboratively with a dynamic leadership team committed to your growth.
  
• Take the opportunity to redefine your career and make a lasting impact on the memories created by our guests and owners.