Mid-Level Salesforce Customer Relationship Management Product Specialist

Seattle, Washington; Arlington, Virginia; Renton, Washington

Job ID JR2025464158 Category Information Technology Role Type Hybrid Post Date Aug. 06, 2025

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company is currently seeking a

As a Product Specialist, you will be a pivotal contributor to the Salesforce CRM platform strategy and its execution. Collaborating closely with senior leadership, the product manager, pod lead, and cross-functional teams, you will drive the refinement and delivery of the product roadmap. While this role focuses on disciplined execution and strong collaboration rather than sole ownership of the enterprise-wide strategy, your proactive initiative will be instrumental. You will ensure that platform enhancements deliver measurable business value, maintain platform stability, and effectively manage technical debt across Sales and Marketing functions within Boeing Commercial Airplanes (BCA), Boeing Defense, Space and Security (BDS), and Boeing Global Services (BGS).

• Utilize the Salesforce CRM product vision, strategy, and roadmap, balancing innovative feature development with ongoing technical debt reduction to ensure platform quality, scalability, and compliance with industry and internal standards
  
• Oversee the Salesforce CRM technical debt strategy, defining a remediation roadmap aligned with Salesforce and Boeing development standards
  
• Lead continuous improvement initiatives for business processes and tools, driving optimal system performance and code quality
  
• Collaborate with technical teams to balance feature delivery with platform health
  
• Engage with stakeholders across functions to elicit needs, understand workflows, and prioritize product features
  
• Manage the product backlog, write user stories, facilitate sprint planning, and stand-up meetings
  
• Work closely with Salesforce administrators and development teams to architect and deploy scalable solutions
  
• Prioritize product features based on user needs and business goals; drive the execution of the product roadmap and ensure the timely delivery of solutions. Coordinate User Acceptance Testing (UAT), validate changes, and oversee releases to production
  
• Analyze system usage and performance metrics, gather user feedback, and iteratively refine the Salesforce platform to improve efficiency and user satisfaction. Proactively identify opportunities for automation and process optimization to drive efficiency and effectiveness
  
• Partner with teams across geographic locations-including Boeing Commercial Airplanes, Defense & Security, and Global Services-to align CRM initiatives with enterprise-wide objectives
  
• Develop and implement strategies to maximize user adoption, including delivering training, creating documentation, promoting best practices, and acting as a subject matter expert on CRM features and capabilities
  
• Contribute to broader digital and CRM transformation projects by integrating Salesforce with other systems to deliver cohesive customer experiences and innovative solutions
  

• Current Salesforce Administrator certification or ability to obtain it within 3-6 months of hire
  
• 3+ years of experience with technical product or program management, including ownership of a technology roadmap and defining product strategy
  
• Experience with Salesforce Sales Cloud and Marketing Cloud
  
• Experience working with Agile teams or as a Product Owner/Product Manager within Agile environments
  
• Experience with cloud technologies and data integration
  
• Experience with Azure DevOps (ADO)
  

• Bachelor's degree or higher
  
• Current SAFe (PO/PM) Certification
  
• Experience with integration frameworks and marketing automation tools
  
• Experience within the aerospace, defense, or government sectors/domains
  
• Experience mentoring junior team members
  
• Experience in changing management or user engagement strategies
  

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $108,800 - $147,200

Applications for this position will be accepted until

Relocation assistance is not a negotiable benefit for this position.

Employer will not sponsor applicants for employment visa status.

This position is for 1st shift

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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No matter where you are in life, our benefits help prepare you for the present and the future.

• Generous company match to your 401(k).
  
• Industry-leading tuition assistance program pays your institution directly.
  
• Fertility, adoption, and surrogacy benefits.
  
• Up to $10,000 gift match when you support your favorite nonprofit organizations.
  

These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.