Membership/Season Pass Processing Team Lead

Overview:

Responsibilities:

• Coordinates daily workflow of all office tasks to ensure deadlines are met.
  
• Provides training and coaching to seasonal Membership staff.
  
• Opens, closes and supervises the membership office daily.
  
• Sells, upgrades and processes memberships and season passes.
  
• Provides consultation and recommendations to guest regarding memberships and season passes.
  
• Provides excellent guest service for members regarding zoo information and experience.
  
• Performs data entry, filing and general office duties for designated areas.
  
• Develop spreadsheets and word processing documents to maintain office organization.
  
• Resolves phone calls, emails and in person guest complaints regarding memberships while upholding the Make it G.R.E.A.T. standards.
  
• Ability to work in a fast-paced environment with sometimes stressful situations.
  
• Performs other duties as assigned.
  
• Schedule varies based on operational needs such as weather condition, guest attendance and department needs.
  

Qualifications:

• Must be at least 18 years old.
  
• Must be available to work flexible schedule 4-5 days/ week including weekends, evenings and holidays (coordinated with Zoo/Zoombezi Bay hours of operation and business needs).
  
• Available for at least 75% of weekends and available to work a minimum of 300 hours between May and December.
  
• High school diploma or equivalent preferred.
  
• Ability to supervise, coach, train and motivate others (previous supervisory/office administration preferred).
  
• PC skills required (proficiency in Microsoft Office Suite preferred).
  
• Ability to stay highly organized and detail-oriented.
  
• Able to balance multiple assignments and prioritize tasks effectively.
  
• Able to work in varied weather conditions (i.e. extreme heat, rain).
  
• Excellent verbal and written communication skills.
  
• Able to maintain professional, courteous and helpful behavior with guests and internal staff.
  
• Able to maintain appropriate employee appearance (see uniform guidelines in the employee handbook).
  
• Subject to BMV check.
  
• Subject to Drug Free Workplace Policy.
  
• Subject to Criminal Background check.