Member Services Representative - La Crosse

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Each of our employees receive:

• Complimentary Black Card Membership
  
• Company Facilitated Training
  
• Advancement Opportunities
  
• Rewards and Recognition Programs
  

• Greet members, prospective members and guests, providing exceptional customer service.
  
• Handle all front desk related activities including:
  
• Answer phones in a friendly manner and assist callers with a variety of questions.
  
• Check members into the system.
  
• New member sign-up.
  
• Take prospective members on tours.
  
• Facilitate needed updates to member�s accounts.
  
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  
• Assist in maintaining the neatness and cleanliness of the club.
  

• Customer service background preferred.
  
• Basic computer proficiency.
  
• A passion for fitness and health.
  
• Upbeat and positive attitude!
  
• Punctuality and reliability is a must.
  
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member�s expectations.
  
• Strong listener with the ability to empathize and problem solve.
  
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  
• High School diploma/GED equivalent required.
  
• Must be 18 years of age or older.
  

• Continual standing and walking during shift.
  
• Continual talking in person or on the phone during shift.
  
• Must be able to occasionally lift up to 50 lbs.
  
• Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  
• Will occasionally encounter cleaning chemicals during shift.
  

• Potential of up to three raises per year
  
• Great career advancement opportunities
  
• Insurance benefits for full time staff
  
• 401k benefits based upon eligibility