Medical Front Desk Coordinator

The Front Desk Coordinator at First Person Care Clinic (FPCC) plays a critical role in providing excellent customer service and administrative support at the clinic's front desk. This position is responsible for greeting and assisting visitors, managing patient intake, handling phone calls, scheduling appointments, and ensuring smooth and efficient operations at the front office. As the first point of contact for patients, the Front Desk Coordinator ensures a welcoming and organized environment that supports the clinic’s mission to deliver patient-centered care.

• Greeting and Assisting Visitors: Welcome and assist all visitors and clients of the clinic, providing friendly and thorough customer service.
  
• Patient Intake: Manage the intake of patient documents and enter information into the Electronic Health Record (EHR) system accurately and efficiently.
  
• Phone Management: Answer, log, and transfer calls, take detailed messages, and provide them to the appropriate parties promptly.
  
• Scheduling and Appointment Management: Schedule and confirm patient appointments, coordinate follow-ups, and manage appointment cancellations and rescheduling.
  
• Insurance Verification: Verify patient health insurance coverage and ensure accurate information is recorded in the EHR.
  
• Patient Requests: Process patient requests, including handling cash transactions, balancing at the end of the day, and addressing inquiries.
  
• Privacy Compliance: Ensure patient health information is handled in accordance with HIPAA law regulations, maintaining strict confidentiality.
  
• Clinic Operations Support: Assist with daily cleaning duties, organize the front office, and support other departments as needed.
  
• Computer Operations: Utilize electronic medical record systems, Microsoft Office programs, and online resources to perform job duties.
  
• Sliding Scale: Qualifying uninsured or underinsured patients for discount program designed to help with their office visits
  
• Patient Requests: Process patient requests, including handling cash and credit card transactions, completing end of day report, sending out patient medication requests, and auditing patient intakes.
  
• Computer Operations: Utilize electronic medical records/EHR, Microsoft 365, Insurance portals, File Explorer, Faxing out Pre-Employments and day to day printing.
  
• Phone Management: Answering incoming phone calls and establishing appointments, checking in telehealth appointments, sending messages to appropriate parties and logging patient phone calls.
  

*This list is not exhaustive and may include other duties as assigned by the supervisor.

• Previous experience working in a clinical or community health setting
  
• Strong work ethic, flexibility, and ability to work within a team are essential.
  
• Bilingual required
  
• Highschool Diploma or equivalent
  

• Excellent interpersonal and customer service skills.
  
• Strong organizational skills and attention to detail.
  
• Ability to multitask and handle a busy clinic environment effectively.
  
• Proficiency in Microsoft Office and electronic medical record systems.
  
• Ability to handle cash transactions accurately.
  

• Primarily an office setting within a healthcare clinic.
  
• May require occasional lifting of office supplies or materials.
  

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
  
• 401(k) matching
  
• Dental insurance
  
• Employee assistance program
  
• Employee discount
  
• Health insurance
  
• Paid time off
  
• Parental leave
  
• Vision insurance
  

Work Location: In person