Medical Assistant Surgery Scheduler

Under the direction of the surgeon, the medical assistant surgery scheduler performs surgery scheduling and various routine clerical tasks. The surgery scheduler oversees insurance inquiries; performs pre-authorization reviews and explains deductible and payments if necessary; and schedules surgery time with hospital. Works closely with clinic lead and other members of the office to trouble-shoot and resolve problems, maintains positive relationships with patients, family members and other visitors, and fellow employees.

• Record patients' medical history, vital statistics, or information such as test results in medical records.
  
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
  
• Accompanying patients to the appropriate exam room; assisting patients as needed with walking, transfers, dressing, and preparing them for the physician.
  
• Assisting and Caring for Others - providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  
• Documenting/Recording Information - entering, recording, storing, or maintaining information in written or electronic form.
  
• Getting Information - observing, receiving, and otherwise obtaining information from all relevant sources.
  
• Communicating with Supervisors, Peers, Patients, and Physicians - providing accurate messages/instructions by telephone, in written form, e-mail, or in person.
  
• Interacting with Computers - Using computers and electronic medical records to enter data, or process information.
  
• Cleaning according to scheduled maintenance program and keeping appropriate records; managing inventory of supplies; assisting with the ordering of patient care supplies, restocking treatment rooms, exam rooms, and procedure room.
  
• Monitor and track prescription sent as eRX and refill requests.
  
• Prepare treatment rooms for patient examinations, set up instruments and equipment according to department protocol.
  
• Fill out lab requisition for pathology and call for pick up at lab where patients insurance is accepted.
  
• Perform patient blood draw.
  
• Send orders for labs, imaging, referrals or Meds to appropriate facilities when ordered by provider.
  
• When providers order STAT requests: calling and scheduling for the patient before they leave our office. Calling insurance to request prior authorization as necessary.
  
• Monitor biohazard and sharps daily according to OSHA.
  
• Restock, manage and check expiration dates for all supplies in rooms and storage rooms.
  
• Answer clinical phone calls.
  
• Checks phone messages hourly and return all calls before lunch, midafternoon, and prior to leaving for the day.
  
• Ensure that post-operative/post procedure appointments are prepared with patient pathology/lab reports.
  
• Accurately relay messages/instructions to patients/families
  
• Complete forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics, managing charts to ensure information is complete and filed appropriately.
  
• Surgery scheduler sees all patients prior to patient checkout.
  
• Coordinates arrangements for surgical assistants, special equipment and surgical materials. Organizes schedules and ensures that there are no physician or equipment conflicts.
  
• Promptly and efficiently responds to patient and physician inquiries, scheduling requests, and updating information.
  
• Provides necessary information related to the surgery to the surgeon, OR/Hospital and patient.
  
• Handles correspondence related to surgery to and from surgical patients, OR/Hospital, outside physicians and insurance companies.
  
• Provides detailed explanation to patients about insurance coverage and costs associated with their procedure.
  
• Acts as intermediary between patient and surgeon and as primary contact for surgical patients and hospital.
  
• Provides education concerning patient responsibilities.
  
• Prepare all FMLA paperwork and notify patients when complete.
  
• Comply with all AZCCC policies and procedures.
  
• Maintains strict confidentiality related to medical records and other data.
  
• Works shifts as assigned. Scheduled shifts/locations will rotate according to clinic needs.
  
• Performs other duties as directed by providers and practice administrator.
  

N/A

Able to work 40 hours per week

Medical office setting

Ability to see details at close range

Ability to listen and understand information through spoken words and sentences.

Ability to read and understand information in writing

Ability to communicate information in speaking so others will understand

Sitting for long periods of time

Daily uses of hands to type, file, and write/sign documents

Minimum lifting requirements of 25 pounds to move office supplies

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• High school diploma or equivalent required
  
• Successful completion of a medical assistant program
  
• Experience working in a surgical clinic preferred
  
• Computer experience with EMR knowledge
  
• Professional appearance
  
• Strong medical terminology
  
• Must demonstrate excellent phone etiquette and exceptional customer service skills.
  
• Excellent work ethic, including integrity, positive attitude, productive, organized, treats leadership with respect, excellent attendance, continuously learning and willing to ask for assistance.
  
• Ability to work efficiently and effectively in a detail oriented, fast-paced setting.
  

Medical Assistant Certification/Diploma

Valid CPR certification