Marriott Austin South - Front Desk Agent

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
  

• High school diploma or equivalent; experience in a hotel or related field preferred.
  
• Familiarity with hotel management software and Microsoft Office suite.
  

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
  
• Medical, Dental, and Vision Coverage
  
• Short-Term and Long-Term Disability Income
  
• Term Life and AD&D Insurance
  
• Paid Time Off
  
• Employee Assistance Program
  
• 401k Retirement Plan
  

PROPERTY INFORMATION:

Austin Marriott South offers an array of amenities to satisfy business and leisure travelers. With Austin-Bergstrom International Airport to the east and vibrant downtown destinations to the north, it's easy to access everything this city has to offer. After an action-packed day of meetings or sightseeing, guests can unwind in a comfortable room or suite with plush bedding, high-speed internet access and a flat-panel TV with premium cable channels. When hunger strikes, we invite our guests to stop by Limestone Kitchen Restaurant & Bar, open daily for breakfast, lunch, dinner and drinks. Catering to professional and social events, our hotel offers special group rates in addition to 18,626 square feet of versatile space across 16 meeting rooms. Our professional team can help plan memorable weddings, business gatherings and corporate celebrations.

Application deadline for Colorado positions: