Marketing Coordinator

Responsible planning and execution of promotions and special events; coordination of contracts and riders for entertainment; coordination and execution audio visual needs for entertainment; media coordination and scheduling; social media planning and postings; scheduling and proofing email, mail and marketing materials; plan and participate in public relations activities; assist in purchasing of marketing supplies; tracking of expenses and budgets.

• Provide exceptional customer service to all internal and external customers.
  
• Coordinates details of casino promotions and giveaways including obtaining prizes, setting up kiosk and Konami builds, writing rules, creating promotional displays and facilitating drawings.
  
• Coordinates details of special events and concerts including reviewing contracts, obtaining and purchasing event/rider needs, setup ticket sales and offers through Showare, creating event timelines and distributing to all departments, and works the events to ensure smooth implementation from setup to teardown.
  
• Creates engaging social media calendars and content used to promote company goals and initiatives.
  
• Monitors and responds to reviews and online questions and comments.
  
• Proofs website content and all forms of marketing and public relations content
  
• Schedules internal and external advertising using on property marketing technology, puts up posters and displays and monitors all on property advertising and messaging to ensure messaging is correct and current.
  
• Collaborates with other departments to create social media content, videos and plan special events/concerts/promotions
  
• Represent the company with a professional demeanor on and off property.
  
• Must be available to work days, nights, weekends and holidays as needed.
  
• Attends all company required training.
  
• Complies with Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
  
• Must be able to obtain an Iowa Racing and Gaming Commission license and obtain proper certifications.
  
• Meets company attendance requirements.
  
• Assists various departments throughout the Resort as needed.
  
• Resolves customer complaints and questions regarding promotions, events, direct mail, etc.
  
• Research and document competitor promotions.
  
• Track complimentary offerings issued for social, text and eclub giveaways.
  
• Promote guests� use of Resort Club cards by explaining club benefits and having cards made for players.
  
• Assist with resolving player comments and/or complaints.
  
• Maintain clear communication with department on status of pending projects.
  
• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.
  
• Represent RCGR at community events as needed.
  

• Must be a self-starter.
  
• Must have phone skills, computer skills, proofing and writing skills.
  
• Must provide exceptional customer service to all internal and external guests.
  
• Marketing, Public Relations or Journalism Degree a plus.
  
• Must be organized
  
• Strong computer skills including working with spreadsheets. Proficient in Excel, Word, and knowledge of any Casino Management System a plus.
  
• Ability to multi-task and have exceptional organizational skills to meet deadlines.
  
• Excellent customer service skills.
  
• Ability to maintain a positive attitude towards customers, co-workers and other department staff.
  
• High attention to detail and accuracy.
  
• High level organizational skills and ability to adapt quickly to changing priorities.
  
• Ability to work a varying schedule to reflect business needs.