Manager - Practice Operations

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
  
• Dental: Delta Dental or reimbursement account for flexible coverage.
  
• Vision: Affordable plan with national network.
  
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
  
• Retirement: Competitive retirement package to secure your future.
  

Responsibilities Current Openings:

Transfusion Medicine

The Manager for the Division of Transfusion Medicine - a clinical, patient-care focused division in the Department of Laboratory Medicine and Pathology - requires a thoughtful, comprehensive, innovative, collaborative, and decisive individual who will serve as a key member of the divisional leadership team, including serving on various committees and workgroups associated with the leadership team. The individual will work in close partnership with Medical/Laboratory Directors and Associate Medical Directors of each of the laboratories/work units under their supervision. As one of two managers in the division, the individual will have responsibility for the Immunohematology Reference Laboratory, Human Cellular Therapy Laboratory, Transfusion Laboratory, Therapeutic Apheresis Treatment Unit, and the Biopharmaceutical Unit. The Manager will directly supervise at least four supervisors and will work closely with the allied health staff in each of the laboratories within the division to ensure alignment with divisional, departmental, and institutional goals and objectives. It is preferred that the Manager has blood banking, laboratory medicine or related experience.

Office of Access Management

The Manager within the Rochester Office of Access Management will support the International access and scheduling responsibilities including the enterprise single intake team, the International Appointment Office and several transformational projects to drive this enterprise strategy. This role is crucial for overseeing and enhancing our International operational processes for outpatient scheduling and contact center operations to ensure the highest level of service to patients. The Manager will be responsible for managing day-to-day operations, leading access and scheduling operations initiatives, and collaborating with various departments to drive continuous improvement.

Bold. Forward. Unbound.

The Manager for Bold. Forward. Unbound. in Rochester provides strategic and operational leadership for Patient & Staff Engagement across a broad set of initiatives designed to elevate the experience of patients, staff, and external parties. This includes oversight of key engagement programs such as enterprise events, the Ambassador Network, and the Patient Family Advisory Council. The Manager also leads the change management function to support cultural transformation and contributes to the Art of Hosting strategy-supporting both programming for Signature Spaces and the advancement of digital and physical wayfinding. Working in a complex, matrixed, and highly collaborative environment, the Manager shapes and implements cross-functional initiatives that drive operational alignment and stakeholder engagement. The position requires strategic thinking, strong executive presence, and the ability to communicate and influence effectively across teams and leadership levels.

Orthopedic Surgery

The Manager within the Department of Orthopedic Surgery will provide strategic and operational leadership in support of the Hip & Knee, Shoulder & Elbow, Musculoskeletal, Foot & Ankle, and Oncology divisions. This role operates within a complex, fast-paced, and highly collaborative environment, requiring a forward-thinking approach to align division-level operations with the department’s long-term objectives. The Manager will oversee a range of personnel, which may include clinical and operational supervisors as well as other departmental and divisional staff.

Division of Laboratory Genetics and Genomics

The Division of Laboratory Genetics and Genomics is dedicated to advancing the understanding and diagnosis of genetic diseases through innovative testing and technology, all in service of improving clinical patient care. This highly specialized division is organized into two practice areas, oncology and heredity, and brings together board-certified lab directors, genetic counselors, laboratory supervisors, and technologists who collaborate to deliver accurate and timely test results. The Manager plays a critical role in this environment as a key member of the leadership team, responsible for ensuring the smooth operation of daily activities across the division’s laboratories. This includes overseeing workflow optimization and resource coordination, while facilitating project management and the implementation of policies and systems. The Manager leads a multidisciplinary team and supports staff recruitment, communication, and institutional initiatives. With direct oversight of clinical and operational supervisors, the Manager uses independent judgment to resolve a range of operational and management issues, all while fostering collaboration among teams to maintain the highest standards of quality, service, and innovation in genetic testing.

Cardiovascular Medicine

The Practice Manager in the Department of Cardiovascular Medicine can support the outpatient practice, testing, procedures or inpatient practices. This role partners closely with physician and allied health leaders to oversee daily operations of the practice. Key aspects of this role will include leading practice improvement initiatives, driving standardization efforts, and piloting new concepts, innovation, and automation to redesign the practice. The operations manager will work on developing and implementing strategic initiatives and solutions in collaboration with many stakeholders throughout the outpatient and hospital practices. Administrative responsibilities also include but are not limited to staff development, quality improvement, change management, and supply and equipment strategies.

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities.

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines.

Responsibilities

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.
  
• Actively contribute to the development of priorities and action plans.
  
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
  
• Develop relationships externally in support of Mayo Clinic�s goals and objectives.
  

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
  
• Lead and mentor team through new and changing situations.
  
• Effectively manage team performance and difficult conversations with compassion and respect.
  
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
  
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.
  

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.
  
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment.
  
• Effectively manage staff assignments to meet fluctuating workload and business needs.
  
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
  
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
  
• Facilitate quality, safety, regulatory, and service excellence.
  
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.
  

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry.
  
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
  
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
  
• Encourage team to pursue new approaches and demonstrate business agility.
  

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
  
• Assist in managing budget for area of responsibility.
  
• Manage strategic growth to include staffing and other resources.
  
• Implement, manage, and operationalize business plans and deliverables.
  
• Represent and communicate big picture thinking with business partners and stakeholders.
  
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.
  

Qualifications

Master’s degree with a minimum of 1 year of relevant experience

OR

Bachelor’s degree with 5+ years of relevant experience required.

Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Exempt

Compensation Detail

$103,001 - $154,544 year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Standard Days M-F

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Chad Musolf