Manager - Inflight Safety Programs and SMS

Location

Chicago, Illinois, United States

Category

Corporate

Job Id

WHQ00025439

Flight Ops / Inflight - Management & Administrative

Job Type

Full-Time

Posted Date

08/07/2025

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

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Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Manager role provides leadership to our Inflight Safety Programs including: Safety Management System (SMS), Regulatory, QA/QC, Irregular Operation Reports, safety data, Inflight Safety Action Program (ISAP), and Flight Attendant Fatigue Risk Management Program (FA-FRMP). The Manager will serve as a key facilitator of Inflight's regulatory and SMS risk mitigation development, internal/external audits, monthly safety meetings, and data analysis. Additionally, the Manager will provide updates to applicable manuals within their purview.

• Oversees Specialist roles for the administration and execution of departmental strategy pertaining to the Inflight Safety Action Program
  
• Oversees Specialist roles in appropriate administration and execution of departmental strategy for the Flight Attendant Fatigue Risk Management Program
  
• Development and oversight of enhanced regulatory and quality assurance activities, including support for management of voluntary disclosures and compliance actions, and long term monitoring of safety policy changes and other mitigations
  
• Manage safety data analysis for the Inflight division, with oversight of data Specialists in multiple locations
  
• Delegate and track both formal and ad hoc data requests
  
• Oversees Inflight QA/QC program to ensure division compliance with internal and external audit sources; drives audit strategy and calibration
  
• Provides management and contractual oversight for both employees and analyst partners for the India Knowledge Center (IKC) and IGT
  
• Prepare and collate executive presentation notes and decks as applicable to the role's oversight
  

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What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
  
• Minimum 4 years experience in the commercial air carrier industry or a highly regulated safety environment
  
• Previous management experience
  
• Knowledge of Aviation Safety Action Programs; Fatigue Risk Management Programs; Safety Management Systems; Data management and analysis;
  
• Aviation auditing programs and processes; Applicable portions of the Code of Federal Regulations governing air carrier operations; aviation security; occupational health and safety
  
• Meticulous organizational and task prioritization skills
  
• Large team management
  
• Effective written and oral communication skills
  
• Strong project management skills
  
• Creation of executive level presentations
  
• Ability to conduct data analysis
  
• Willing to travel up to 15%
  
• Must be legally authorized to work in the United States for any employer without sponsorship
  
• Successful completion of interview required to meet job qualification
  
• Reliable, punctual attendance is an essential function of the position
  

What will help you propel from the pack (Preferred Qualifications):

• SMS training or certification
  
• Flight attendant qualification
  
• Auditing qualification
  
• Flight attendant experience
  
• Airline scheduling operations experience
  
• Airline Base Management experience
  
• Knowledge of IOSA requirements; Engagement with Regulators (FAA, DOD)
  

The base pay range for this role is $99,750.00 to $129,924.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.