Manager HRIS Operations

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Plan, direct, and manage HR Operations activities in support of ADUSA, IT, HR, and Brand Leadership. Direct, motivate, and develop the HR Operations team to maximize the contributions and positively impact business outcomes. Build HR Operations bench strength and drive improved service level agreements and speed to resolution for HRIS and identity management related issues. Educate and provide mentorship across Business Services on HR Operations processes.

The HR Operations team is responsible to analyze HR Business process, data integrity, identity management, ServiceNow configuration, Knowledge Articles, testing, and performance operations to develop and implement solutions to complex applications problems, system administration issues, or network concerns. Perform overall HR systems and process management to improve existing systems, processes, data integrity, and user experience across the core HR system platform.

Principle Duties:

• Direct daily activities of the HRIS Operations department, analyzing workflows, establishing priorities, developing standards, and setting deadlines.
  
• Accountable for HR ServiceNow configuration, HRIS Solutions support, Identity Management Access Support, HRIS Knowledge Manageement, Testing and Release Management, and Data Integrity Operations.
  
• Perform overall HR systems and process management to improve existing systems, processes, data integrity, and user experience across the core HR system platform
  
• Consult with Business Services team members to properly define data standards and audit processes to ensure data quality and integrity
  
• Collaborate with HRIS and key Business Services team members to solve associate identity management issues, drive root cause resolution, and recommend process enhancements to improve the associate experience
  
• Collaborate with Associate Service Center and HRIS to identify HR ServiceNow Configuration opportunities and establish a clear path forward to improve performance, effectiveness, and user experience
  
• Consult with Business Services leaders regarding HRIS Operations Solutions support to ensure issues are being resolved in a timely, effective manner.
  
• Designs and maintains HR Operations systems and processes to support timely issue resolution and meet business needs
  
• Performs system administration including internal security access, role based permissioning, ServiceNow configuration, data integrity audits, and ticketing workflows. Consults with internal customers and assists them with change requests for additional functionality within the HRIS system landscape.
  
• Ensures the integrity of HR data within SuccessFactors to ensure accuracy in downstream systems - both internal and external (Kronos, ECP Payroll, Mercer, FIdelity) through development of data integrity standards, and coordination of data audits, and end user training.
  
• Responsible for triaging, managing, and driving to resolution. all HRIS ServiceNow tickets, including identity management access issues
  
• Accountable for regression, release, and end to end system testing for core HR applications.
  
• Develop robust analytics and metrics capabilities that provide insights to HR process owners driving intelligent business partnering and solutions development.
  
• Partners with Global HR Tech, HR Services leadership and HR Delivery in ensuring proper provisioning rules for applications security.
  
• Ensures the appropriate utilization of HR data according to the Global Information Protection Instructions (public, internal, confidential and sensitive) when reviewing access requests.
  
• Assists HRIS leadership in partnering with IT and vendors to ensure the customer's business needs have been met.
  
• Assists HRIS Leadership in managing vendors supporting HR systems and processes.
  
• Partners Business Services process owners with vendors resolving systems issues and escalating where appropriate .
  
• Assists HRIS Leadership in negotiating services with vendors and internal partners according to business needs and priorities.
  
• Partner with IT architecture to assess the technology landscape for HR access implicationsidentifying opportunities to implement industry best practices.
  
• Perform research and analysts to determine if current ticketing and testing systems are meeting the needs of the business. Propose alternate solutions that may be more cost effective.
  
• Ensure robust IDP's are in place to support associate growth and development.
  
• Promote open communication so that associates understand and are inspired by the Company's ambitions and goals, driving increased associate engagement.
  
• Drive diversity in talent pool/recruiting/succession for HRIS Operations roles.
  
• Analyze HR Business processes, data integrity, identity management, ServiceNow configuration, knowledge articles, and testing practices to continuously improve.
  

Qualifications:

• Bachelor's degree in HR or IT, or equivalent combination of education and work experience
  
• 5+ years management/supervisory experience in HRIS, or IT
  
• Previous experience with ServiceNow and an environment with multiple HR systems, Strong oral and written communication skills
  
• Presentation skills
  
• Advanced MS office
  
• Strong coaching and mentoring skills
  
• Ability to resolve complex problems that may be unique in nature
  
• IT, Project Management, or Call Center experience
  
• Testing experience
  
• Strong written and verbal communications skills
  
• Strong conflict management skills
  
• Strong organizational skills and project management
  
• Ability to influence without authority
  
• Ability to facilitate work groups
  
• Ability to work effectively at all levels of the organization
  
• Strengths/Expertise in:
  

+ ServiceNow

+ Identity & Access Management

+ Microsoft Azure Access

+ Role Based Permissioning Models

+ System testing protocols

+ Data auditing

• Familiarity With:
  

+ SuccessFactors Employee Central

+ SuccessFactors Learning

+ SuccessFactors Recruiting & Onboarding

+ SuccessFactors Talent

+ SuccessFactors Employe Central Payroll (ECP)

+ MuleSoft Integration Layer

+ Kronos

+ FileNet

+ Union Operations and custom in-house solutions

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.