Manager Customer Partnerships

Company Overview:

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Position Overview:

Lead, nurture, and mentor a team of Account Managers to embrace the Imagine culture, chart a meaningful career, and live the Imagine values. Maintain a constant pulse on the opportunities and risks associated with accounts. Build a team that develops successful relationships with our customers, foster their ability to gain a deep understanding of our customers’ needs and develop tactics that will deliver the most value to the Company.

Responsibilities:

• Organize team workload to align with sales growth, and client expectations.
  
• Perform regular meetings (weekly, monthly, quarterly) to review customer obstacles and opportunities.
  
• Create a winning culture within the team, providing a balance of support and accountability matched with effective training and tools to ensure targets are met or exceeded.
  
• Promote cohesive effective teamwork dynamics through coaching and feedback, fostering strong internal and cross-functional communications and relationships.
  
• Formulate and execute ideas and solutions to overcome people, resource, and competitive obstacles to achieve AOP and deliver strategic initiatives.
  
• Create department productivity reports to diagnose opportunities to improve team-level critical indicators towards optimum business outcomes.
  
• Partner with cross-departmental teams to establish new processes and lead trainings beyond the immediate team.
  
• Provide input on new processes to ensure they are impactful and effective and act as a champion of new initiatives to support company-wide adoption.
  
• Ensure processes are in place for proper employee engagement and input at the floor level.
  
• Develop and oversee hiring plans and retention targets to ensure the team is adequately staffed.
  
• Execute strategies to attract and enrich the quality and depth of talent on the team, including mentoring and developing Account Managers and interns.
  
• Maintain a presence/relationship as the point of contact on the team�s accounts.
  
• Conduct performance reviews, goods, and stay interviews with direct reports.
  
• Other duties as assigned.
  

SUPERVISORY RESPONSIBILITIES* Supervises 10-15 Account Managers

Qualifications:

MINIMUM QUALIFICATIONS OF POSITION* Bachelor's degree in business, graphic communications, or related area of study

• 10 years of Account Management, Client Service or Sales (within related field)
  
• 6+ years of experience working in print, direct mail, and/or signage
  

PREFERRED QUALIFICATIONS OF POSITION* Bachelor’s degree in related field preferred

• PMP helpful
  
• 5 years management experience leading teams of 10+ people
  

KNOWLEDGE AND SKILLS* Strong business acumen and expertise in the printing landscape.

• Strong inner drive to care about delivering excellence in customer service, building strong business relationships, and meeting and exceeding expectations at all levels.
  
• Highly motivated and driven to produce extraordinary results.
  
• Strong sense of urgency to respond to inbound questions and requests quickly and accurately.
  
• Excellent presentation, organization, phone, verbal, in-person, and written communication skills are mandatory.
  
• The ability to communicate, build trust, and strengthen relationships at all levels within an organization.
  
• Strong attention to detail and ability to prioritize in an environment of competing priorities.
  
• Must possess a high degree of energy, sense of urgency and customer service oriented as well as strong organizational skills.
  
• Strong experience working with Microsoft products, such as excel, word and outlook.
  

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS* Occasional walking

• Manual dexterity for repetitive work
  
• Frequent Sitting for prolonged periods of time
  

Pay Range: USD $85,000.00 - USD $120,000.00 /Yr. Pay Statement:

The national pay range for this role is listed above. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.