Maintenance - Service Truck Technician

Ascend and our affiliates-DTS, DSD, and Fuchs-are shaping the future of regional truckload transportation by combining smart technology with a deep commitment to efficiency and fairness. Our goal is to provide shippers with high-performance solutions while fostering an inclusive workplace where drivers can thrive, achieve their goals, and maintain a strong work-life balance.

JOB TITLE Service Truck Technician CLASSIFICATION Non-Exempt

ORGANIZATION Ascend Transportation WORKING CONDITIONS Appendix D

DEPARTMENT Maintenance STATUS Full-time

REPORTS TO Shop Supervisor GRADE MTRK2

PURPOSE

The Service Truck Technicianis responsible for assisting in the operations of the department.An individual in this position will be expected to perform additionaljob-related responsibilities and duties throughout the facility as assigned and/or is necessary.

ACCOUNTABILITIES

Perform effective diagnostic routines that identifyroot cause and determinethe bestrepair methodon Class 8 tractors and trailers.

Use diagnostic tools/software (OEM and aftermarket) to resolve fault codes and performance issues.

Conduct DOT-compliant inspections and basic trailer maintenance.

Drive and manage a company-provided service truck, keeping it stocked, clean, and ready for daily field operations.

Communicate clearly with dispatch, drivers, and shop leadership regardingwork performed and additionalneeds.

Follow company safety standards and always use appropriate PPE.

Communicate with individuals or groups verbally and/or in writing.

Maintain and diagnose tire conditions in accordance withwritten procedures and the TMC Radial Tire Conditions Analysis Guide.

Diagnose and make electrical/wiring repairs to tractor-trailer light assemblies.

Perform wheel-endmaintenance and repairs in accordance withOEM specifications (e.g.,wheel seals, bearings, adjustment).

Maintain and repair driveline components (e.g.,u-joints, driveshaft) according to specifications.

Perform diagnostics on the components of tractor engines, drive trains, HVAC systems, and communication systems using technical and electronic equipment according to specifications.

Maintain and repair or replace tractor engine components.

Maintain, repair,and replace communication equipment, such as radios and antennas, and Qualcomm equipment according to specifications.

Complete repair orders, records, logs,and other written or computer-based documents.

QUALIFICATIONS

3 years of experience in a Medium to heavy-dutyvehicle fleet shop or dealership.

KNOWLEDGE, SKILLS, AND TRAITS

ASE certifications in Medium/Heavy Duty Truck

Experience with Cummins, Detroit, Paccar, and other major truck platforms

Experience with various typesof trailer components (spring ride, air ride, plate wall panel)

Familiarity with diagnostic software (e.g., Cummins Insite, Bendix ACom, WABCO)

Ability to deliver exceptional service through positive engagement and patience.

Experience in Torch and Welder Usage

DOT Brake Inspector certification

Certified in A/C Repair and Recovery

1-year technical school certificate in Heavy Equipment Maintenance or 2 years of experience in a mechanical repair shop

College or Technical school level degree in Heavy Duty Truck/Trailer Maintenance or Diesel Technology preferred.

Knowledge of intermediate Fleet Maintenance operations.

Customer Centered

Ensureswork is completed within established time standards and correctly with no rework.

Accepts responsibility and meets expectations for own work.

Follow company policies and procedures.

Adapts to changing work demands.

EDUCATION

High School Diploma or GED.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in betterexperience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work performedby employees in this position. It is not intended to be an exhaustive list of allresponsibilities, duties, and skills required for this position;other duties outside of normalresponsibilities may be performed as necessary to meet the needs of the organization.Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Employeeacknowledgment constitutesan employee’sunderstanding of the principalaccountabilities and duties of the positionand certifies that they are physically able to performthe necessary duties in the work environment.

Employee Signature ______________________________________ Date: ________________

Employee Printed Name ___________________________________________

WE OFFER

• Medical, Dental, Vision - 1st of month after hire
  
• 401(k) - 5% match
  
• Employee Assistance Benefit
  
• Enhanced Benefits (STD, LTD, Critical Care)
  
• Paid Holidays
  
• Paid Time Off