Location Administrative Assistant

Are you an organized professional with a desire to make a meaningful difference? We are seeking a dedicated Location Administrative Assistant to join our team at Smith Family Funeral Homes-Little Rock location. In this vital role, you will provide support that ensures families are cared for with respect and compassion during their most challenging times.

• High School diploma or equivalent, at a minimum
  
• Two or more years of experience in an office environment with administrative skills
  
• Customer service experience, required.
  
• Excellent written and verbal communication skills, including active listening and exceptional telephone skills.
  
• Service oriented with the ability to understand and assist grieving families in difficult and stressful situations.
  
• Proficient computer skills with the ability to learn new software. Preferred experience with MS Office 365 products and/or Google platforms. Experience with Funeral Service software, such as Smart Director, Tukios, etc. preferred.
  
• First-hand experience with office machines, such as, printers/scanners, etc.
  
• Strong attention to detail.
  
• Initiative-taking - does not wait to be told, rather sees the need, and works to fulfill.
  
• Excellent time management skills and the ability to multi-task and prioritize work.
  
• Strong organizational and planning skills that have been proven in a fast-paced and sometimes demanding environment.
  

• Prolonged periods of sitting at a desk and working on a computer.
  
• Ability to life and/or move boxes up to 15 pounds.
  

This position will oversee the efficient and effective day-to-day operations of the office. They will partner with the Funeral Directors to ensure a positive experience for the families we serve. They will coordinate and perform key duties with the corporate accounting office.

• Create and support a pleasant and successful work environment, ensuring elevated levels of organizational effectiveness, communication and safety.
  
• Greet families, clients, suppliers, and other visitors in a professional and friendly manner.
  
• Functions as the front-line contact when the Location Manager or Funeral Director are unavailable and ensures prompt and correct communication to the proper individual.
  
• Answer and direct phone inquiries to the proper team members in a professional and courteous manner.
  
• Provide general administrative support to the location manager and employees, which could include organizing and scheduling meetings, preparing reports, processing Death Certificates, updating the daily docket, etc., as needed.
  
• Enter, maintain, and manage At-Need and Pre-Need sales contracts in Smart Director, file insurance claims, and gather all information for annual reports. Prepare reports, and documents, as needed.
  
• Cross train with Corporate Accounting to acquire bookkeeping knowledge, understanding and skills to function as an accounting team member, as needed.
  
• Sort incoming mail, faxes and deliveries for distribution. Monitor the location e-mail, smithfamilycares.com , answer e-mails and/or communicate messages accordingly.
  
• Purchase, receive and store office supplies, ensuring basic supplies are always available.
  
• Maintain up-to-date and correct record keeping and filing system.
  
• Reply to general information requests in a prompt fashion with correct information.
  
• Successfully resolve inquiries and complaints.
  
• Ensure the location facility is always presentable.
  
• Performs other related duties as assigned.