Light Rail Operations Control Center Chief (Chief Supervisor Transportation)

MARYLAND TRANSIT ADMINISTRATIONLight Rail Operations Control Center Chief (Chief Supervisor Transportation) (9722)

Career Service

Open to all qualified applicants

ACCEPTING ON-LINE APPLICATIONS ONLYBilingual applicants are encouraged to apply

The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.

The Maryland Transit Administration (MTA) is recruiting for a

Light Rail Operations Control Center Chief. The Light Rail Operations Control Center Chief is responsible for directing and coordinating the control room functions and monitoring the work of Controllers in the Operations Control Center. The Chief ensures 24-hour coverage as well as coordinates service disruption strategies between all mode operations of the Control Center to include Light Rail, and on a limited basis Bus, and Metro. This position will work directly with Controllers and external agencies to mitigate all reported safety and customer service-related issues promptly and safely.

Duties:* The Chief Supervisor in the Operations Control Center directs and coordinates the control room functions. The Chief Supervisor is responsible for managing Controllers in a twenty-four-hour, seven day a week operation.

• The Chief Supervisor supports the control room managers in monitoring Control Center Supervisors and Rail and Bus Operators for compliance; intervening in emergency situations and monitoring the voice communication channels.
  
• Enforces guidelines, rules, Emergency Operating Procedures, Standard Operating Procedures, as well as the proper use of equipment and make adjustments or fill-in when manpower is deficient. Also enforces the department's work plan and attends project meetings.
  
• Assist the managers in assigning projects in areas of responsibility, reviews and evaluates work methods and procedures ensuring compliance of Standard Operating Procedures, Emergency Operating Procedures, General Orders, Bulletins, and Notices.
  
• The Chief Supervisor collaborates with the controllers and mode dispatchers as they relate to cuts, delays, service disruptions, manpower, and equipment availability.
  
• Works directly with Controllers and external agencies to promptly and safely mitigate all reported safety and customer service-related issues. Provides Daily Operations Report and statistical data to Control Room Managers.
  
• Work closely with all modes to include Mobility and MARC operations to address emergencies and service issues.
  

This position is located in Baltimore City, Maryland.

Qualifications

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Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: Five years' experience in the operation of a mass transit system and/or related operations that required the resolution of operational problems related to scheduled service, equipment failure, inclement weather, or other service disruptions. One year of the required experience must have involved supervisory or program management responsibilities. At least three (3) years of the required experience must have involved working in a control room environment monitoring and/or managing rail service.*

This statement contains a Selective Qualification, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or bona-fide occupational qualifications (i.e., knowledge, skills or abilities).*

Note: Graduation from an accredited college or university with a bachelor's degree in Transportation, Business Administration, Management or a related field may be substituted for the experience at a rate of thirty credit hours for each year of the required experience, for up to two years of the required non-supervisory experience.

Licenses & Certifications

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Employees in this classification are assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Special Requirements:

1. Employees are subject to call-in 24 hours a day and will be required to maintain a reliable communication link for the purpose of emergency call back requirements.

2. Employees are required to work shifts, evenings, holidays, and weekends.

3. Employees are required to travel to various locations throughout the MTA Service area.

4. This position is considered essential and safety sensitive. Employees in this classification are subject to drug testing in accordance with the Code of Federal Regulations 49, Federal Department of Transportation Drug Alcohol Testing Protocols, and Federal Transit Administration Alcohol Testing Rules.