Level II IT Technician

Hamilton Business Technologies is seeking to add a full-time Level II IT Technician to an established team in their Grand Island, NE office. This position is responsible for monitoring, maintaining, building, installing, configuring, and troubleshooting software and hardware-including servers, networks, PCs, printers, switches, and routers-for Fully Managed IT clients, as well as providing technical support. This position has the potential to work a hybrid setting of in office/remotely in the Grand Island and Lincoln, NE areas.

• Maintains, monitors, and verifies correct operations of client's networks, applications and hardware via multiple solutions including company provided RMM and cybersecurity software and hardware.
  
• Installs and configures hardware components such as servers, storage, routers, and switches.
  
• Responds to client inquiries about system hardware, network, and software issues.
  
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  
• Consults with commercial and retail clients to understand technical needs and issues and advises clients with effective solutions.
  
• Provides pre- and post-sale technical solutions of both hardware and software. Assists with the related service/hardware quotation and delivers said output to clients.
  
• Assists in the onboarding of new Fully Managed clients.
  

• 3+ years of directly rated work experience required.
  
• Possess strong problem-solving skills.
  
• A+ and other industry technical certifications such as CCNA, MCSA or E or equivalent knowledge preferred.
  
• Medium to advanced understanding and experience with Microsoft Windows operating systems.
  
• Medium to advanced understanding of troubleshooting procedures for routers, servers, PCs and Internet in a LAN/WAN environments.
  
• Ability to effectively present information and respond to questions from managers, clients and coworkers.
  
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  
• Possess a valid driver's license and be able to travel to client sites without restriction.
  

• Company paid benefits for full-time employees.
  
• Supportive team environment.
  
• Opportunity to learn new skills and for advancement.