Leasing Consultant - The Village at Rayzor Ranch - Denton, TX

Description:

We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients.

At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit.

The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
  
• Prepare move-in packages and lease paperwork.
  
• Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
  
• Inspect models and available �market ready†units; communicate related service needs to the Community Manager.
  
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
  
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
  
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
  
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
  
• Professionally represent the company at all times.
  
• Accept rental payments and give them immediately to the Assistant Community Manager.
  
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
  
• Assist the management team with other various tasks as required.
  
• Consistently implement policies of the community.
  

Requirements:

• Experience in working with the public and/or sales.
  
• Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus
  
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
  
• Demonstrate an ability to support and contribute to the community team.
  
• Demonstrate strong oral and written communication skills.
  
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
  
• Must possess a positive attitude and the ability to smile under all circumstances.
  
• Participate in training to comply with new or existing laws.
  
• Ability to work a flexible schedule, including evenings and weekends.
  
• Two (2) years experience in previous relevant customer service.
  
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
  
• Comply with expectations as demonstrated in the employee handbook.
  
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
  

• High School Diploma or Equivalent
  

• Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
  
• Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
  
• Must have the ability to climb stairs to show properties to prospective tenants.
  
• Must be able to lift up to 30 lbs. as needed.
  

Consistently ranked as a “Top Places to Work†by the Oklahoman, Houston Chronicle, and Dallas Morning News, Valiant Residential is proud to be a key player in the property management industry. In addition to exciting opportunities for growth and development, we pride ourselves on providing outstanding benefits and time off.

• 3 Medical Plans to choose from (1 plan is free to team members)
  
• Dental
  
• Vision
  
• Life Insurance (free to team members)
  
• Voluntary Life Insurance and Ancillary plans for purchase
  
• 401k plan with Company match
  

• PTO (personal time off)
  
• Sick Time
  
• Floating Holidays (2 per year)
  
• Your Birthday off with pay