Learning Delivery Associate Director - West Markets

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Job Description Summary

The Learning Delivery Associate Director is embedded in the PCO learning team as part of the learning delivery function. The learning delivery function is broadly responsible for the facilitation and support of all learning programs across the PCO.

The Learning Delivery Associate Director has accountability for co-developing the overarching learning strategy with market-based dyad leadership (e.g. Market President, Chief Medical Officer) and PCO Learning team partners. The leader will have end-to-end responsibility for the facilitation and support of all standard and market-specific learning programs for PCO associates.

• Forecast and align learning programs with market needs, considering factors such as languages and time zones; manage facilitator allocation, scheduling, and provide cost estimates for annual budget cycles.
  
• Oversee the coordination and communications of the training schedule and enrollment process for all learning programs; optimize the overall learning experience by maintain oversight of the enrollment, registration, and learner completion processes.
  
• Ensure that the delivery of learning programs adheres to standards, constantly seeking ways to enhance the learner experience.
  
• Deliver ad-hoc learning programs based on market-specific needs and feedback.
  
• Along with the rest of the Learning Delivery team, facilitate the delivery of learning programs, taking a lead role in senior-level programs as-needed.
  
• Develop proactive partnerships with market-based leadership dyads (e.g. Market President, Chief Medical Officer) providing information and support for all learning needs and strategy.
  
• Serve as point of intake for learning needs, facilitate recommended decisions, determine prioritization, and mobilize resources.
  
• Actively collaborate with the Learning Experience and Learning Design teams to localize, operationalize, and implement learning programs; contribute to revisions and continuous improvement of learning programs.
  
• Support creation and communication of reporting and analytics needs in collaboration with the Learning Experience team.
  
• Align with Merger and Acquisition and DeNovos key stakeholders to effectively maintain schedules and provide support plans.
  

• Critical Thinking and Problem Solving: Problem solver with the ability to encourage others in collaborative problem solving; resolve issues and any other barriers to progress.
  
• Accountable: Meet clearly stated expectations and take responsibility for achieving results; as a shared service team member, your primary customer orientation will be to front-line staff and market-based leaders.
  
• People Leadership: Strong team leader that can motivate and coach a group of experienced facilitators, ensuring the delivery of the best learning experiences possible. Competent emotional intelligence is required in order to serve as an effective team leader.
  
• Relationship Management: Balance stakeholder needs and craft creative solutions that align with the interests of all involved parties; strong cultural awareness and skilled in navigating diverse markets.
  
• Communication and Influence: Proven ability to influence and communicate effectively with senior executives around learning and development strategies.
  
• Project and Portfolio Management: Strong organizational skills and experience in overseeing a portfolio of learning and development programs.
  
• Presentation Skills: Ability to breakdown complex ideas and present as appropriate to the target audience.
  
• Proficiency in Microsoft 365 suite of products including Word, Excel, Teams, Zoom and PowerPoint.
  

This area is under the leadership of Humana’s Primary Care Organization Learning Delivery Team.

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Additional Job Description

• Bachelor's Degree or any equivalent combination of relevant education, skills, training, and experience.
  
• Minimum of five years direct people leadership experience.
  
• Minimum of five years healthcare operations experience
  
• Clinical workflow and policy procedure development experience
  
• In-depth experience with strategy & execution improving patient care, population health, and/or clinical operations.
  
• Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment.
  
• Excellent qualitative and quantitative analytic skills, with the ability to ask the right question to attack the root causes of problems to be addressed.
  
• Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how to optimize system-level processes.
  
• Proficiency in the Microsoft 365 Suite, including Word, Excel, Teams, Zoom and PowerPoint
  
• Experience leading presentations and trainings that clearly explain complex ideas and technical subjects to non-technical audiences.
  

• Value based care knowledge and experience strongly preferred
  
• EMR experience preferred
  

• Remote role
  
• States included in req are preferred
  
• Travel <50% to Centerwell and Conviva markets within in region
  

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
  
• Satellite, cellular and microwave connection can be used only if approved by leadership
  
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
  
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
  

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

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The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humanaâ€) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.