Lead Room Service

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  
• MORE employee discounts on lodging, food, gear, and mountain shuttles
  
• 401(k) Retirement Plan
  
• Employee Assistance Program
  
• Excellent training and professional development
  

Referral Program

• 
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  
• Free ski passes for dependents
  
• Critical Illness and Accident plans
  

Job Specifications:

• Housing: May Be Available
  
• Expected Pay Range $11.79 - $14.27 + tips.
  

+ If hired into a tipped position, guaranteed to make a minimum of $20.00 / hour inclusive of tips

• Shift & Schedule Availability: Full Time
  
• Skill Level: Lead
  

Job Responsiblities:

• Is professional and gracious while enhancing the dining experience through outstanding service skills.
  
• Complete side work such as; Stocking, polishing silver, glass and dishware, tray sweep, trash and recycling removal, expediting food, serving food and drinks, etc.
  
• Consistently follows and trains IRD servers the steps of the service cycle as outlined in the brand standards and ensures the timing and flow of service is correctly paced.
  
• Exceptional food and beverage knowledge with an ability to up sell to ensure guest satisfaction.
  
• Take food and beverage orders from guests and enters orders in our point-of-sale system with complete accuracy
  
• Answer questions about our food, beverages and other restaurant functions and services.
  
• Provides relevant feedback to management in regards to policies, procedures, training and day to day operations.
  
• Be ready and willing at all times to assist fellow servers as situations arise and to assist busperson with clearing and resetting tables
  
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervision
  
• Exhibits a mastery level of menu and beverage/wine knowledge and trains IRD servers to exhibit and have this knowledge
  
• Consistently directs and trains IRD servers on all best practices and is consistently improving these practices
  
• Adhere to all state health regulations and all state liquor laws.
  

Job Requirements:

• High School diploma or equivalent. -required
  
• Minimum of 1 year Server/Waitstaff experience in a high volume restaurant/hotel/resort. -preferred
  
• Cash handling experience. -preferred
  
• Current TIPS certification for responsible service of alcohol. - required
  
• Familiarity with computers - required
  
• Previous experience using POS system - preferred
  
• Must be able to communicate effectively and tactfully in English, both written and verbal. -required
  
• 18 years of age or older - required
  
• Must be able to stand for long periods of time and move quickly throughout the dining room. -required
  
• Excellent guest service skills: Professionalism and strong guest service skills, attention to detail and timeliness.
  
• Capable of multi-tasking. -required
  
• Must be able to lift up to 50 lbs. -required
  

The expected pay range is $11.79 - $14.27 + tips. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507315

Reference Date: 02/22/2025

Job Code Function: Front of House