Lead Rental Associate

Job Summary:

Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business†and Mission: “Build long term relationships with our associates & guests & make a positive difference in our communityâ€.

Essential Job Responsibilities

• Customer Service
  

+ Provide guests with rental vehicles as needed

+ Ensure rental desks are staffed during rental hours

+ Document any exceptions to policy

+ Document any damage to vehicles prior to and after the rental period

• Rental Vehicle Scheduling and Maintenance
  

+ Create and process Rental Agreements according to set procedures.

+ Scheduling maintenance per manufacturer as indicated and as needed

• Communication
  

+ Communicate with Nissan Manager the status of rental vehicles

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
  
• Oversee the daily workflow of the department.
  
• Provides constructive and timely performance evaluations.
  
• Handles discipline and termination of employees in accordance with company policy.
  
• Duties/Responsibilities:
  
• Performs other related duties as assigned.
  

Additional Responsibilities:

• SMILE: be positive and respectful to everyone
  
• GREET: greet everyone within five feet
  
• HELP: help every guest or find someone who can
  
• THANK: remember to always thank the guest
  
• GOLD: Go for Gold (Grand Opening Look, Daily)
  

• Excellent verbal and written communication skills.
  
• Excellent interpersonal and customer service skills.
  
• Excellent sales and customer service skills.
  
• Excellent organizational skills and attention to detail.
  
• Excellent time management skills with a proven ability to meet deadlines.
  
• Strong analytical and problem-solving skills.
  
• Strong supervisory and leadership skills.
  
• Ability to prioritize tasks and to delegate them when appropriate.
  
• Ability to function well in a high-paced and at times stressful environment.
  
• Proficient with Microsoft Office Suite or related software.
  

• High school diploma or equivalent.
  
• At least two years� related experience required.
  
• Current human resources and/or compensation credentials or certification preferred.
  

• Prolonged periods of sitting at a desk and working on a computer.
  
• Must be able to lift up to 15 pounds at times.