Lead Banquet Tables & Chairs Set-Up - Red Wolf Convention Center

To supervise the set up of all meetings and meal functions, in accordance with hotel and company policies. To facilitate all guest requests in a timely and courteous manner.

• Makes sure that all work assignments and instructions are followed and completed.
  
• Assigns required help and delegates the banquets team on work expectations for banquets.
  
• Meets with function group leaders to determine any last minute changes and discuss various set-up arrangements.
  
• Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to start of meeting.
  
• Complies with all guest needs for additional equipment and supplies and conveys the additional charge to the guest. Notifies supervisor to add to the guest check.
  
• Displays world-class guest service skills in adherence to OHM and brand standards.
  
• Ensures proper service to clients during the banquet.
  
• Sets up and cleans all meeting and meal function rooms in accordance with company and hotel specifications.
  
• Freshens all meeting rooms during meal breaks by changing cloths if necessary, refilling candy jars, replacing water glasses, refilling water pitchers, and removing garbage from meeting areas and break tables.
  
• Assists with meal service and breakdown as needed.
  
• Ensures that the proper cleaning of all equipment after function is completed.
  
• Assists in getting the banquet guest check signed and turned into the front office for proper posting.
  
• Follows all energy conservation guidelines as well as safety procedures.
  
• Ensures the proper handling of all equipment and supplies.
  
• Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.
  
• Takes the initiative to greet guests in a friendly and warm manner.
  
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
  
• Performs other related duties as required.
  
• Embraces O�Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
  
• Performs other duties and responsibilities as required or requested.
  

• Proficient with Microsoft Office suite (Word, Excel.)
  
• Pleasant, polite manager who maintains a neat and clean appearance.
  
• Ability to motivate team members to work as a team to ensure that food and service meet appropriate standards.
  
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
  
• Strong leadership, management, organizational and communication skills.
  
• The ability to spot and resolve problems efficiently.
  
• Excellent verbal and written communication skills.
  
• The ability to deliver results.
  
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
  
• The ability to multitask and prioritize.
  

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.
  

• High school diploma/GED.
  
• 2 years� experience in a supervisory leadership role.
  
• 1-year hospitality or banquet experience preferred.
  

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  

Requires walking or standing to a significant degree.

• May be required to lift more than 40 pounds on occasion.
  

• Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, picking/pinching with fingers, typing, grasping, feeling, talking, hearing, repetitive motion.
  

• Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered �inside†if the worker spends approximately 75 percent or more of the time inside.