Lake Club Clerk

DESCRIPTION OF DUTIES: The primary responsibility of this position is to provide guests with information, assistance related to player services and Lake of the Torches Resort Casino events and activities in support of guest first initiatives. Specific responsibilities include, but are not limited to the following:

1. Responds to guest requests, provides information and assists guests in a timely manner.

2. Is responsible for acknowledging tour groups upon arrival and departure. Also maintains appropriate tour group information.

3. Accurately inputs new player club guest information and explains the benefits of being a Lake Club member.

4. Generates new or replacement Lake Club member cards.

5. Displays Lake Club and other Lake of the Torches Resort Casino brochures for guest information purposes.

6. Notifies guests of promotions, future events and other Lake of the Torches activities.

7. Enters accurate information into the sales database and generates entertainment tickets and gift certificates.

8. Issues and prepares coupons, manages inventories and completes log sheets on each shift as required.

9. Notifies supervisor, assistant manager, manager, security, or facility administrator of situations that may affect guests, associates or the Lake of the Torches Resort Casino.

10. Is responsible for responding to switchboard and incoming calls to the Lake of the Torches Resort Casino.

11. Is responsible for Winning Spirit Cove Register and/or Super Spots Register on an as scheduled basis.

12. Assists valet as needed or scheduled.

13. Performs other duties as assigned.

POSITION RELATIONSHIPS:

Internal: Frequent contact with associates at all levels within all departments of the organization.

External: Extensive contact with guests and visitors

SUPERVISION RECEIVED: Performs position responsibilities under the direct supervision of the Lake Club Supervisor or Lake Club Assistant Manager. Checking with supervisor frequently for directions or questions.

EDUCATION: A high school education or equivalent is required.

EXPERIENCE: A minimum of six months in a customer service environment with cash handling experience is preferred.

SKILLS: Must possess excellent interpersonal, communication, problem solving and customer service skills. Must be familiar with PC’s and related software. Must be able to manage and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor in stressful situations as necessary.

WORKING ENVIRONMENT:

Work Conditions: The majority of responsibilities are performed within an office environment and the gaming floor with exposure to differentials in temperature.

Exposure to Hazards: May be exposed to situations where spills, wet floors, or guest behaviors may create undesirable conditions.

Physical Requirements: Continual walking, bending, standing, and lifting are required.

BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Lake Club Associate to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, guests, and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each guest, visitor and fellow employee is a requisite of successful job performance.

OTHER: Must attend all mandatory meetings; participate in departmental training and development sessions. Must possess a valid Wisconsin driver’s license and be insurable under the Tribal automobile insurance policy.