Responsibilities:
- Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program financials, KPI�s/metrics, etc.
- Ad Hoc reports.
- Open Work Orders for repairs and planned maintenance on behalf of scientists.
- General communication / escalation with customers regarding the OneSource program
- Conduct instrument inventory sweeps of all instruments on an as-needed basis.
- Conduct spot checks of instrument inventory.
- Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex.: instrument manufacturer, model, serial number, location, owner, etc.).
- Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process)
- Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
- Ensure PM schedules are met and all work orders schedule with appropriate service delivery team
- Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
- Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
- Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
- Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer�s satisfaction.
- Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
- Verify required customer health and safety requirements for site entry have been completed by engineer.
- Escort the engineer to the equipment location and hand off to customer equipment owner/user.
- Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
- Verify performance of maintenance or install and need for return visits.
- Bachelor�s degree in Computer Science or related field with 1+ year of technology industry experience
- Or Associate�s degree in Computer Science or related field with 3+ years of technology industry experience
- Relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems
- Experience with scientific instrumentation
- Experience in Life Science environment
- Must be able to remain in a stationary position more than 25% of the time
- The person in this position needs to occasionally move inside and outside labs
- Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
- Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Salary
USD 59,000 - 65,000 /yearly
Yearly based
Remote Job
Worldwide
Job Overview
Location
NH , United States
