Key Holder

START ASAP, FALL/WINTER FULL-TIME 40 HOURS NEEDED, PLEASE DO NOT APPLY IF YOU ARE UNABLE TO WORK FULL-TIME FALL/WINTER PLEASE, THIS IS A YEAR-ROUND POSITION

$18.00 per hour - $20.00 per hour PLUS TIPS

Job Summary: We are seeking a dedicated and experienced Key Holder to oversee the daily operations of our small but bustling ice cream shop and cookie bakery in Concord, NH. The ideal candidate will ensure smooth running of all aspects of the business, provide exceptional customer service, make the schedule, manage inventory, and lead a team to maintain high standards of cleanliness, product quality, and efficiency.

Duties and Responsibilities:

Operations Management:

• Oversee daily operations including opening and closing procedures, (bake cookies and make waffle cones daily)
  
• Ensure compliance with health and safety regulations.
  
• Manage inventory levels and order supplies as needed. Will go to the grocery store as needed to maintain supplies.
  
• Make a weekly schedule to ensure adequate staffing.
  
• Monitor and maintain equipment to ensure optimal functionality.
  

Customer Service:

• Greet customers warmly and ensure they have a pleasant experience.
  
• Scoop ice cream with staff, and serve cookies to guests.
  
• Handle customer inquiries and resolve complaints promptly and professionally.
  
• Maintain high standards of service and hospitality.
  

Staff Supervision and Training:

• Interview with owners, train, and supervise a team of ice cream scoopers and cookie bakers.
  
• Create employee schedules.
  
• Foster a positive work environment and provide ongoing coaching and feedback.
  

Financial Management:

• Prepare daily cash reports and bank deposits, taking deposits to the bank and making change as needed.
  

Quality Control:

• Ensure products meet our quality standards at all times.
  
• Conduct regular inspections of food preparation areas and storage areas.
  
• Implement and enforce food safety standards and procedures.
  

Marketing and Promotion:

• Help owners coordinate promotional activities and events, as needed.
  

Skills and Qualifications:

• Proven experience in a managerial role, preferably in the food service industry.
  
• Excellent leadership and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Ability to work flexible hours, including weekends and holidays.
  
• Knowledge of food safety regulations and best practices.
  
• Passion for delivering exceptional customer service.
  
• Creative problem-solving skills and a proactive attitude.
  
• Ability to life 25-50 pounds as needed
  
• Must be comfortable with repetitive physical tasks, including scooping ice cream-this role requires some arm strength and stamina (your biceps will get a great workout!).
  

Education and Certifications:

• High school diploma or equivalent required; college degree in hospitality or business management preferred.
  
• ServSafe certification or equivalent food safety training is a plus. Will be required to take training before starting.
  

Physical Requirements:

• Ability to stand for extended periods and lift up to 30 pounds.
  

Working Conditions:

• Fast-paced environment with exposure to cold temperatures (ice cream freezer).
  
• Occasional exposure to heat from ovens (cookie baking).
  

Salary:

• Salary range: $18.00 per hour - $20.00 per hour PLUS TIPS
  

Benefits:

• Free ice cream/cookies, and employee discount for family members
  

• Overtime as needed by the business
  

Application Instructions: Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
  
• Flexible schedule
  
• Paid time off
  

Work Location: In person