Key Responsibilities:
- Provide support for end-user devices, including troubleshooting hardware and software issues for desktops, laptops, printers, and other IT equipment
- Support and maintain Windows 10/11 operating systems and related software applications
- Provide technical assistance for mobile devices, ensuring smooth integration with company systems and applications
- Offer support for Audio Visual (AV) equipment and peripherals, ensuring optimal functioning of presentation tools
- Manage and troubleshoot data backup systems, ensuring secure and reliable backup processes for critical data
- Configure, build, and replace hardware components, ensuring all EUC hardware meets the required standards
- Assist with the setup and maintenance of virtual environments, Mobile Device Management (MDM), and VPN systems
- Utilize Microsoft SCCM to deploy software packages and maintain endpoint devices
- Follow ITIL best practices for incident, problem, and change management within the IT support framework
- Maintain accurate records of support requests, resolutions, and inventory of hardware and software
- Communicate effectively with end-users to diagnose and resolve issues efficiently
- Provide excellent customer service, maintaining professionalism and a clear focus on user satisfaction
- Work independently and manage time effectively to meet deadlines and ensure quality service delivery
- Good general understanding of IT principles such as networks, hardware, and domains
- Working knowledge of leading software packages such as Microsoft Office and Lotus Notes
- Proficient with Windows 10/11 and related applications
- Strong experience in troubleshooting end-user hardware and software issues
- Knowledge of mobile devices, AV support, and printer troubleshooting
- Experience with building, configuring, and replacing EUC hardware components
- Solid experience in data backup techniques and disaster recovery processes
- Familiarity with virtual environments, Mobile Device Management (MDM), and VPN configurations
- Familiarity with Microsoft SCCM would be advantageous
- CompTIA A+, MCP/MCSE certifications are desirable
- Dell Certification is a plus
- Knowledge of ITIL practices and experience working in an ITIL environment is beneficial
- Exceptional customer-facing and communication skills
- Logical and analytical approach to problem-solving
- Strong attention to detail with accurate record-keeping skills
- Ability to work independently with minimal supervision
- Good time-management skills and ability to prioritize tasks
- Strong focus on delivering high-quality work in a productive and efficient manner.
Salary
USD 53,927 - 65,410 /yearly
Yearly based
Location
GU , United States GU, United States
Job Overview
Location
GU , United States GU, United States
