IT Support Specialist

Blue Summit is dynamic group of people who love and live technology. We share our knowledge and skills with companies across the globe. Through our team we provide specialized security solutions, IT Services, consulting, timekeeping and expertise to our clients on a daily basis. Our goal is to ensure our clients have the right technology and solutions to reach the peak of their success.

Blue Summit is expanding! Currently we are looking for a IT Support Specialist to service our commercial and small business customers in the Carlsbad area. This team member will be working with clients in person and over the phone to resolve technical issues, review business processes and offer suggestions and expertise to eliminate business technology issues.

This is a full-time, in-person, position direct with Blue Summit. We offer paid time off, ongoing training and the opportunity to expand your horizons. The work schedule is dependent on our clients' needs, but normal hours are from 8am to 5pm Monday through Friday.

You will be working directly with clients on a day to day basis. An associate's or technical degree in computer science or related field is required. Relevant certifications (A+, Microsoft 365, etc.) are a necessity as clients are looking to utilize your expertise. Experience in consulting or working in a multi-client environment is a strong plus. Past employment with an MSP is a plus. Experience working with Microsoft 365, Azure AD and InTune, PDQ, 3Cx and VMWare are incredibly helpful.

• Must be comfortable with all facets of PC, laptop hardware, setup and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.‬‬‬
  
• Must be able to ask questions and listen to customers in order to find out the issue, explain the problem in a clear and understandable way, and work with BST management to offer options for remediation.
  
• Must be able to use your hands to safely move and place equipment up to 50 pounds in a normal office or server room environment.
  
• Troubleshooting: must be able to diagnose, repair and test computer problems as they arise.
  
• Set up hardware and install and configure software and drivers
  
• Manage well-functioning LAN/WAN components (servers, IPs, etc.)
  
• Manage security options and software in computers and networks to maintain privacy and protection from attacks
  
• Perform regular upgrades to ensure systems remain updated
  
• Troubleshoot system failures or bugs and provide solutions to restore functionality
  
• Arrange maintenance sessions to discover and mend inefficiencies
  
• Keep records and update documentation related to repairs and fixes for future reference
  
• Experience with Microsoft software (desktop and server editions, Office) is required
  
• Experience with Mac is preferred, but not required
  
• Provide remote support for Windows and Android handheld devices
  
• Knowledge of SQL databases, structure and how to get data out
  
• Work with Microsoft 365, Azure AD and InTune to securely manage systems and accounts
  
• Providing training and guidance on our badging and timekeeping systems
  
• Troubleshoot and repair computer and printer equipment
  
• Provide logistics for delivery and return of equipment
  
• On call support for all BST clients
  

Most importantly, you have to love technology and LOVE finding ways to make someone's day just a little bit better. Want to join our team? Apply today!

Job Type: Full-time

Pay: $25.00 - $50.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
  
• Professional development assistance
  

Work Location: In person