IT Support Specialist

Our name "Kukui`ula" is the place name of our location on Kauai's southern shore, near world-famous Poipu Beach. Kukui`ula comes from two Hawaiian words: kukui, or candlenut - a traditional Hawaiian source for lighting oil - and 'ula, which means "red". In ancient Kauai, Kukui`ula served as a place to burn the kukui nut oil at night, its red glow guiding seafarers safely back to shore.

Just as in ancient times, modern-day Kukui`ula is a place that draws you in. It's a place for our club members and guests to come back home to, to recharge, reset and live well.

Presenting a mixture of extraordinary offerings, luxurious amenities, and down-to-earth comforts in a world-class environment that embodies heartfelt Hawaiian hospitality,

When career opportunities present themselves, we seek candidates who share in our passion and vision to enrich and inspire our members, guests' and employee's pursuit of living well.

If this sounds like you, we welcome you to explore opportunities offered at The Club at Kukui'ula.

The IT Support Specialist at The Club at Kukuiula plays a key role in supporting the organization's technology infrastructure. This hands-on position is responsible for providing first-level technical support, managing user accounts, onboarding and offboarding users, and ensuring hardware, software, and network systems function smoothly for both onsite and remote users. The role involves regular interaction with internal teams, documenting technical processes, and maintaining secure and efficient IT systems using Microsoft 365, Azure AD, Intune, and other industry tools. The ideal candidate is proactive, detail-oriented, and comfortable working in a dynamic hospitality environment with flexible scheduling needs.

• Provide first-line support for hardware, software, and network issues.
  
• Install, configure, and support Windows workstations and mobile devices.
  
• Onboard and offboard users, including provisioning equipment and managing accounts.
  
• Manage user access via Microsoft Active Directory, Entra ID, and Azure Active Directory.
  
• Troubleshoot issues related to email, MFA, system connectivity, and endpoint performance.
  
• Maintain accurate and detailed documentation of incidents, solutions, and processes.
  
• Monitor system alerts, device health, and overall infrastructure performance.
  
• Collaborate with IT team members and escalate unresolved issues when necessary.
  
• Perform routine system maintenance and participate in continuous improvement efforts.
  
• Support Microsoft 365 applications and workflows.
  
• Ensure IT security practices are followed and documented.
  

• Experience troubleshooting wireless network issues, including for remote users.
  
• Beginner to intermediate proficiency in Microsoft Active Directory administration.
  
• Technical experience with the following:
  

+ Microsoft 365 and associated services

+ Azure Active Directory (User/Group management, MFA, licensing)

+ IP addressing, VPNs, DHCP, DNS

+ Windows OS (Windows 10/11 and Windows Server 2019/2025)

+ Basic understanding of virtualization concepts

+ IT ticketing systems for tracking and resolving support requests

• Familiarity with backup solutions (Veeam preferred).
  
• VOIP knowledge is a plus.
  
• Strong written and verbal communication skills.
  
• Demonstrated ability to work independently and handle multiple priorities.
  

• Ability to work flexible hours including early mornings, evenings, and weekends if necessary.
  
• Comfortable with hands-on technical work and in-person user support.
  
• Willingness to be on-site and respond to both scheduled and emergency support needs.
  
• Must be able to lift and move IT equipment when needed.
  
• Commitment to a high level of service in a hospitality environment.
  
• Reliable transportation and valid driver's license.
  

We are not a team because we work together. We are a team because we respect, trust and care for each other. The Club at Kukui`ula offers an amazing selection of employee benefits. Majority of benefits are provided to our employee team members for

• HEALTH CARE - Medical, Dental, VisionPrescription Drugs
  
• GROUP LIFE INSURANCE
  
• ACCIDENTAL DEATHDISMEMBERMENT INSURANCE
  
• PAID VACATION
  
• PAID SICK LEAVE
  
• PAID FLOATING HOLIDAYS
  
• PAID HOLIDAYS
  
• HAWAII LIFE FLIGHT
  
• KAUAI AUTOMATED FUEL NETWORK
  

• 401-k RETIREMENT PLAN
  
• DAILY LUNCH OPTIONS
  
• WORKOUT FACILITIES