IT Engineer

ControlUp creates an autonomous workplace where the day runs itself.

We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful

platform built for modern workplace management. By combining real-time monitoring, automation,

and proactive remediation, ControlUp enables IT teams to prevent issues before they impact

employees, reduce operational complexity, and streamline IT environments, without the clutter of

multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs

itself. One platform. One powerful shift in how work flows.

No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can

get on with work that matters.

We are looking for an IT Engineer with 3-5 years of experience to join our IT team. In this role, you

will be responsible for providing technical support to employees, troubleshooting IT issues, and

ensuring smooth operation of our IT systems.

You will play a key role in supporting day-to-day IT operations, resolving technical problems, and

assisting with IT projects.

We're looking for a team player who thrives in a collaborative environment and can contribute to

areas beyond their primary expertise and a proactive individual who embraces challenges and seeks

to innovate within the IT space.

• Provide first-level technical support for hardware, software, and network-related issues
  
• Manage user accounts and access controls (Active Directory, Okta, Azure AD) - a must
  
• Respond to and resolve IT support tickets via email, phone, or in person
  
• Install, configure, and troubleshoot Windows/macOS operating systems and
  
• applications
  
• Support collaboration tools such as Google Workspace, Microsoft 365, Slack, and
  
• Teams
  
• Assist in onboarding new employees, including setting up laptops, accounts, and IT
  
• access
  
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, etc.)
  
• Document IT issues and solutions in the helpdesk system
  
• Escalate complex issues to senior IT staff when necessary
  
• Assist with IT projects, including system upgrades, migrations, and security
  
• improvements
  
• Implement and manage endpoint management tools (ManageEngine, Intune, Jamf, etc.)
  
• Develop basic automation scripts (PowerShell, Bash) to improve efficiency
  

• 3-5 years of proven IT support/helpdesk experience
  
• Experience handling onboarding and offboarding, including:
  

o Laptop and asset setup/return

o Account creation and deactivation

o User permissions and license provisioning

o Coordinating with HR and IT systems (e.g., Okta, Google Workspace)* Active Directory, Group Policy (GPO), and user account management -

• Okta - identity management, provisioning, deprovisioning - mandatory
  
• Azure AD - user management, conditional access - mandatory
  
• Google Workspace - admin console, email/calendar setup, group management - mandatory
  
• Windows & macOS operating systems - installation, configuration, troubleshooting - mandatory
  

• Networking basics - IP addressing, DNS, DHCP, VPN, LAN, Wi-Fi troubleshooting
  
• Virtualization and infrastructure - VMware environments, firewall/switch configuration (e.g., FortiGate, Palo Alto) - mandatory
  

• Documentation - logging tickets, updating knowledge base, creating internal guides