IT Data Analyst

Description

---------------

POSITION SUMMARY:

A technical and analytical position responsible for supporting organizational operations through data analysis, software assistance, user support, and plays a key role in collecting, maintaining, and interpreting data to assist departments in planning, reporting and decision-making activities.

Example Of Duties

---------------------

ESSENTIAL FUNCTIONS AND DUTIES include the following. Other duties may be assigned as dictated by operational necessity.

• Work with Department representatives to support data management, analysis and reporting.
  
• Serves as point of contact for users with software issues, including, but not limited to, software updates, MS Office products, CentralSquare Enterprise Resource Project (ERP), Firehouse/ESO, OSSI, Upland Filebound, and other user applications.
  
• Troubleshoots issues with users in all applications and acts as one of the liaisons between vendor application support and the City�s end users.
  
• Documents solutions in the IT helpdesk software application.
  
• Prepares instructional documentation for end users and IT staff.
  
• Assist with training end users on various applications.
  
• Assist with the loading and configuring of personal computer productivity software.
  
• Keep current on software updates and inform management and department members as changes may affect personal computer operations.
  
• Assist in Installation and testing of software including office applications, public safety applications, and any other applications used by the City.
  
• Support IT Business Analyst in all aspects of data analysis services.
  

Typical Qualifications

--------------------------

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. In lieu of certain requirements listed below, Employee may accrue or acquire certain specified time in service, specialized skills, and/or certifications, thereby qualifying for this position through the City’s career progression policy.

KNOWLEDGE / SKILLS / ABILITIES:

• Knowledge of the installation, maintenance, and troubleshooting of computer hardware, software and related equipment.
  
• Knowledge of various software packages including Microsoft Office products and Adobe products.
  
• Skill in the installation and maintenance of computer hardware and software.
  
• Skill in the training of end users in various software operations.
  
• Skill in the use of the City�s report generating software.
  
• Skill in oral and written communication.
  
• Able to communicate orally in the English language with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems.
  
• Able to produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
  
• Able to act independently and logically to implement policies of supervisor.
  
• Able to comprehend and make inferences from written material.
  
• Able to learn job-related material primarily through oral instruction and observation. This learning takes place mainly in an on-the-job training setting.
  
• Able to enter data or information into a PC or other keyboard device.
  
• Able to effectively manage multiple tasks at once.
  
• Able to maintain effective working relationships with co-workers and staff at all levels of the organization.
  

EDUCATION, EXPERIENCE, LICENSES AND CERTIFICATIONS:

• High school diploma or equivalent required.
  
• Associate�s degree in computer sciences or data analytics training highly desired but not required.
  
• Three (3) years direct experience in data analytics to include data management, data reporting and user administration for departmental or enterprise user systems;
  
• Minimum one (1) year experience developing and conducting employee training on applications.
  
• A comparable amount of training, education or experience may be substituted for the above qualifications.
  
• Must possess a valid Florida driver�s license.
  

SUPERVISORY RESPONSIBILITIES:

• None
  

Disclaimers:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who cannot perform some of the requirements because they pose health or safety risks to themselves or other employees may be excluded from this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by this supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise.

EMERGENCY RESPONSE STATEMENT

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.

It is the policy of the City of Punta Gorda to recognize and fulfill its commitment to the community in the area of Equal Employment Opportunity. The City will not knowingly permit discrimination in hiring, promotion, or other conditions of employment with regard to race, color, religion, sex, age, or national origin.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this job.

Certain Service Members and Veterans, and the spouses and family members of such Service Members and Veterans, receive preference and priority, and that certain Service Members may be eligible to receive waivers for postsecondary educational requirements, and are encouraged to apply for the positions being filled.