IT Audio Visual Analyst

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Kwik Trip, Inc. operates Kwik Trip, Kwik Star, Tobacco Outlet Plus Grocery, and Stop-N-Go Stores in Wisconsin, Minnesota, Illinois, Iowa, Michigan, and South Dakota with over 38,000+ co-workers’ company wide. Kwik Trip’s IT department is seeking a Full-Time Audio/Visual Co-worker. The IT Audio/Visual Analyst 1 position is responsible for the administration and configuration of conference room technology. This position also fulfills the role of escalation point for the End User Services team, monitoring task and incident queues and providing third tier end user support.

Key Responsibilities:

• Daily Support & Operations
  
• + Provide first-level support for Audio/Visual systems including displays, microphones, speakers, cameras, and control systems.
  

+ Monitor and respond to Audio/Visual-related service tickets and requests in a timely manner.

+ Assist users with connecting to and operating Audio/Visual systems during meetings and events.

• Event Support
  
• + Operate live event equipment including mixers, switchers, and streaming tools.
  

+ Ensure high-quality audio and video output during presentations, webinars, and hybrid meetings.

• System Maintenance
  
• + Perform routine inspections and preventative maintenance on Audio/Visual equipment.
  

+ Maintain accurate inventory of Audio/Visual assets and supplies.

+ Assist with firmware updates and configuration changes under supervision.

• Collaboration & Documentation
  
• + Work closely with IT, Facilities, and external vendors to support integrated systems.
  

+ Document system configurations, troubleshooting steps, and user guides.

+ Participate in team meetings and contribute to process improvement initiatives.

Qualifications:

• Associate degree in Information Technology, Media Technology, or related field (or equivalent experience).
  
• 1-3 years of experience in Audio/Visual support or a related technical role.
  
• Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom, Webex).
  
• Basic understanding of signal flow, cabling, and Audio/Visual hardware.
  
• Strong problem-solving and communication skills.
  
• Knowledge of ITIL methodology.
  
• Ability to lift and move equipment (up to 50 lbs.) and work flexible hours as needed.
  

Preferred Qualifications:

• Experience with Crestron, QSC, or similar control systems.
  
• Knowledge of networking fundamentals related to Audio/Visual systems.
  
• Industry certifications (e.g., Crestron, QSC, CTS, AVIXA) are a plus.
  

Work Environment:

• Office and event space environments.
  
• Occasional travel between sites may be required.
  
• May involve early mornings, evenings, or weekends depending on event schedules.
  
• Work Schedule: Monday through Friday, daytime hours.
  

Deadline to Apply: Monday, August 25th

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.