IT Asset Administrator - Gentry, AR

Join America’s favorite family bakery since 1934-home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.

Salaried grade 5

$62,800 - $70,500 / year, depending on qualifications and experience

Actual salaries may vary and in some cases may be higher with extensive experience and strong performance.

This position is part of a career ladder that includes grades 5-7, indicating potential for advancement.

1st Shift, Monday - Friday, 8:00 a.m. - 5:00 p.m. (other hours as needed)

555 McKee Drive, Gentry AR 72734

McKee Foods is seeking an IT Asset Administrator to join our IT Asset team. Become part of a team that values innovation, adaptability, and a willingness to “get the job done.†The ideal candidate will have a proven ability to quickly learn and master new technology, provide excellent on-site support for the rapidly changing end user device space, and have a strong desire to learn and grow with a team in continuous improvement efforts. We're looking for a self-starter that’s a proactive and detail-oriented team member who takes ownership, solves problems, and helps improve our IT asset processes.

• Provides onsite triage and support to resolve technical issues and identify opportunities for improvement
  
• Works to resolve issues and requests related to company workstations, laptops, mobile devices, operating systems, software, hardware, and peripherals, and may work with higher level teams to resolve complex issues
  
• Deliver, install, and set up computer systems, including software installation
  
• Participate in and help promote corporate standardization for improved support and lower total cost of ownership (TCO)
  
• Manages asset inventories and maintains information on licenses, warranties, and service level agreements
  
• Ensure compliance with purchasing procedures and standards
  
• Tracks quality throughout product / contract lifetimes
  

• Two+ years of college or Associate's Degree (two years of experience may be substituted for each year of required college education)
  
• One year of experience in computer hardware and repair, software installation
  
• Basic knowledge/experience in Windows and mobile operating systems
  
• Ability to set up/build computer systems and peripherals with the ability to diagnose and repair, or replace equipment and parts
  
• Experience supporting Windows OS (10, 11, Server 2016, Server 2022)
  
• Strong working knowledge of Microsoft Office and Google Suite
  
• Effective customer service experience with a high level of professionalism, initiative, and assertiveness
  
• Excellent problem-solving and troubleshooting skills including tracking and researching problems to identify and solve root causes
  
• Strong interpersonal and communication skills (verbal and written)
  
• Demonstrated ability to work effectively within a team
  
• Strong desire and aptitude to learn quickly, develop new skills and work independently
  
• Must be willing to travel up to 5%
  

• Bachelor's Degree in a related field
  
• One or more years of experience in Desktop Support and/or Help Desk
  
• Experience supporting network switches and routers
  
• Working knowledge of scripting technologies including, PowerShell, WMI, and experience with Active Directory
  
• System Administration experience including Vmware
  
• Experience with Linux and MacOS
  
• Experience using AI tools such as ChatGPT or Gemini to augment technical skills, assist with troubleshooting problems, etc.
  
• Experience with Virtual Desktop Infrastructure (VDI) environments
  
• Experience with Mobile Device Management softwares
  
• Project Management experience
  

• Competitive weekly pay
  
• Profit-sharing cash bonus program
  
• 401(k) with matching contributions
  
• 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
  
• Medical insurance, including health, dental, vision and prescription drug plan
  
• Supplemental plans, including life insurance
  
• Fully-paid parental leave
  
• Health Center and Pharmacy
  
• Tuition reimbursement
  
• Credit Union
  
• Exercise and recreation facility
  
• Wellness programs with incentives
  
• Employee Assistance Program (EAP)
  
• Short-term and long-term disability benefits (company-paid)
  

We are an Equal Opportunity Employer