Insurance Verification Specialist

The primary function of the Insurance Verification Specialist is to contact carrier groups to obtain eligibility information ensuring that the most updated verification is entered into the practice management software. Develops and maintains effective relationships with the patients ensuring all patient demographic and insurance information is obtained and entered into systems

â— Responsible for effective and efficient verification of all patients’ benefits before their appointment.

â— Research eligibility information online with various insurance carriers.

â— Responsible for acting as a liaison between patients, providers, and claims admin to ensure all proper measures are taken and correct information is collected.

â— Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.

â— Responsible for calling and confirming appointments up to two days in advance.

â— Other duties as assigned by the Office Manager.

â— Responsible for answering incoming calls from patients to make appointments and resolve other incoming tasks.

â— Greeting and checking in patients and updating any required paperwork for their charts.

â— Treat all patients and staff with compassion and empathy.

â— Adapt communication to an individual’s ability to understand.

â— Respond to communications received within a reasonable time frame.

â— Project a professional manner and image.

â— Adhere to ethical principles.

â— Demonstrate initiative and responsibility.

â— Work as a team member.

â— Manage time efficiently, do not participate in gossip or other time-wasting activities.

â— Prioritize and perform multiple tasks.

â— Adapt to change, including new hours of operation and methodology.

â— Attend all staff meetings and mandatory in-service education.

â— Maintain proper observation and adherence to company policies and procedures.

• 1 year experience minimum
  

â— Good organizational skills and the ability to multi-task

â— Ability to operate basic office equipment, answer multi-line telephones, and have a strong computer background.

â— Establish and maintain effective working relationships with patients, insurance companies, and staff.

â— Good written and oral communications.

â— Knowledge and skills in working with Eaglesoft, Vyne, and Revenuewell

â— Must adhere to all HIPAA guidelines and regulations.

â— Knowledge of dental insurance and authorization processes.

â— Some dental terminology and experience working with insurance.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
  
• Dental insurance
  
• Health insurance
  
• Paid time off
  

Ability to Commute:

• Monroe, LA 71201 (Required)
  

Ability to Relocate:

• Monroe, LA 71201: Relocate before starting work (Required)
  

Work Location: In person