Instructional Design and Learning Experience Manager

Job Summary

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As the Instructional Design and Learning Experience Manager, you will collaborate with internal and external subject matter experts to design and develop engaging, impactful courses for American Bible Society. You will apply your expertise in instructional design and digital learning to create solutions that enhance both learning and user experiences through our Learning Management System (LMS). In this role, you'll also oversee the daily management, maintenance, and support of the LMS-ensuring it operates efficiently to deliver training and ministry programs that strengthen Scripture Engagement and support key learning initiatives across the organization.

Minimum Spiritual and Personal Commitment:

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• Demonstrate a personal commitment to Jesus Christ.
  
• Identify with and participate in a Christian church and proactively seek to grow in their Christian faith.
  
• Actively participate in organizational prayer, devotional times, and organization-wide events.
  
• Maintain an exemplary standard of Christian ethics, behavior, and conduct within ABS and in their public and private life outside of ABS and always seek to uphold ABS� Standards of Conduct and Affirmation of Biblical Community.
  
• Demonstrate Christian maturity in all interactions as displayed by good judgment based on biblical values and principles.
  
• Actively incorporate their faith in all aspects of their daily work.
  
• Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation.
  
• Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society.
  
• Demonstrate alignment with the vision, mission, and values of American Bible Society.
  

Key Responsibilities:

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Instructional Design

• Partner with internal and external subject matter experts (SMEs) to identify training needs and implement learning solutions to address them.
  
• Design and develop learning solutions including e-learning modules, instructor-led training, virtual training, job aids , and other digital or blended learning resources.
  
• Apply sound instructional design practices (ADDIE, SAM, etc.) and adult learning principles to create effective and engaging content.
  
• Build and deploy e-learning content using tools such as Articulate Storyline, Rise, Adobe Captivate or similar .
  
• Manage multiple instructional design projects from conception through implementation, ensuring timely delivery.
  
• Maintain brand and instructional consistency across all materials and platforms.
  

LMS Management:

• Administer the LMS implementation, including user management, course development, and system configuration.
  
• Manage course enrollments, track learner progress, and generate reports on training activities; Train various stakeholders on reporting capabilities in the LMS.
  
• Work with each team to ensure content and training materials are properly uploaded, stored, and presented in the LMS platform.
  
• Track training team course and learning path updates.
  
• Generate and analyze reports on training metrics, completion rates, and other key performance indicators.
  
• Work with ABS Ministry Technology to maintain the LMS software, monitor system performance, and troubleshoot issues.
  
• Monitor user interactions and progress within developed courses.
  
• Identify opportunities to optimize the LMS and individual courses for better user experience and efficiency.
  
• Collaborate with IT and Ministry teams to integrate the LMS with other systems and tools.
  

User Support:

• Provide support to internal staff and external partners accessing the LMS users, including troubleshooting access issues, answering usage questions, and escalating technical problems as needed.
  
• Develop LMS support documentation and user guides. Facilitate training sessions to help users navigate and utilize the LMS effectively.
  
• Respond to and resolve user inquiries and issues in a timely manner.
  
• Identify opportunities to optimize the LMS for better user experience and efficiency.
  
• Provide policy and governance around system usage, including user, course, and learning path creation and maintenance, as well as reporting.
  

Qualifications:

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• Education: Bachelor�s degree in Instructional Design, Education, Learning & Development, or a related field or equivalent work experience.
  
• Experience: 3+ years of experience designing for both in-person and virtual learning environments. Familiarity with accessibility standards (WCAG) and inclusive design practices.
  
• Technical Skills: Knowledge of using and implementing Learning Management Systems
  

+ Ability to design effective courses in a virtual environment

+ Proficiency with instructional design tools (e.g. Articulate Storyline, Adobe Creative Suite, etc.)

+ Experience working within an LMS environment

+ Strong understanding of adult learning theory, instructional models, and assessment strategies (experience with coursework for teens and young adults helpful but not required)

+ Ability to train others in developing quality virtual courses and using the LMS

+ Proven ability to motivate people and teams

+ Ability to work collaboratively with internal and external partners

Key Competencies:

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All ABS staff must demonstrate the following skills:

• Demonstrate desire and ability to support organizational biblical and religious goals and participate in regular work-related spiritual activities without reservation.
  
• Have a personal passion for and belief in the Word of God, its ability to transform lives, and the mission of American Bible Society.
  

Demonstrate alignment with the vision, mission, and values of American Bible Society.

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All staff m ust demonstrate the following skills at a level fitting their role:

• Communication Skills:
  

• Complex Communication: Proficient in communicating complex ideas to various stakeholders, both verbally and in writing.
  
• Teamwork and Collaboration:
  

• Cross-Functional Collaboration: Leads teams effectively, builds strong team dynamics, and fosters a collaborative organizational culture.
  
• Cultural Competence and Inclusion:
  

• Cultural Awareness: Respects and values diverse backgrounds and perspectives.
  
• Service Orientation :
  

• Service Solutions: Understands service recipients� needs, develops solutions to meet those needs, and builds relationships.
  
• Adaptability and Flexibility:
  

• Responsive Adjustment: Adjusts strategies based on new information, remains flexible in dynamic environments.
  
• Time Management and Organization:
  

• Efficient Coordination: Prioritizes tasks, manages multiple projects, and ensures team deadlines are met.
  
• Problem-Solving and Critical Thinking:
  

• Analytical Problem Solving: Analyzes complex problems, develops solutions, and makes decisions independently.
  
• Leadership and Initiative :
  

Initiative: Takes proactive steps to complete tasks, solve problems and take on new challenges.

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All people managers must demonstrate the following skills at a level fitting their role

Strategic Thinking and Decision Making:

Strategic Alignment: Develops plans that align with team objectives and organizational goals.

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• Continuous Learning and Development :
  

+ Self-Development: Seeks out opportunities to learn and grow own skills, while sharing development opportunities with others.

Innovation and Creativity:

Creative Thinking: Suggests new ideas and approaches to tasks.

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Physical Demands/Work Environment

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Physical Demands:

This role primarily involves prolonged sitting, repetitive motion like typing, and use of computer which may entail close vision.

American Bible Society is committed to providing equal employment opportunities to qualified individuals with disabilities and ensuring a workplace free from discrimination. In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we will provide reasonable accommodations to qualified individuals with disabilities to enable them to participate in the application process and perform the essential functions of their job.

Office Location:

ABS Headquarters (Philadelphia). Hybrid

Core Hours:

8:30 a.m. - 5:00 p.m.

Travel Required: Minimal. Professional development conferences and periodic in-person staff meetings.

Additional Information:

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• Background Check: Candidates must pass a background check as a condition of employment. This may include criminal history, credit check, and verification of employment and education history.
  
• Reference Checks: Employment is contingent upon satisfactory reference checks.
  
• Eligibility to Work: Candidates must provide proof of eligibility to work in the United States.
  
• Affirmation of Biblical Community: Candidates must sign and agree to uphold the ABS Affirmation of Biblical Community as a condition of employment.
  

American Bible Society is committed to providing equal employment opportunities to all applicants and employees, in accordance with federal, state, and local laws. We believe in the inherent dignity and worth of every individual, created in the image of God, and strive to reflect Christ’s love and justice in our employment practices.

We do not discriminate on the basis of race, color, national origin, sex, age, disability, veteran status, genetic information, or any other protected status. Our commitment to diversity and inclusion is rooted in our Christian faith and values, which call us to love and respect all people.

As a faith-based organization, we require employees to affirm and uphold our Christian beliefs as a condition of employment. This requirement is consistent with our mission and ensures that our work environment aligns with our core values and deeply held religious principles.