Informational Technology Tech I-II (On-site)

FULL-TIME REGULAR

Starting annual salary $39,728-$48,547 ($19.10-$23.34 an hour depending on certifications and experience)

Open Until Filled

This position is required to provide technical desktop support for all City hardware and software technologies for all departments. This is a professional level position within the Information Technology Department under the supervision of the IT Manager. The position is responsible for developing and maintaining various programs on personal computers as needed and/or required by city administration and department heads. Performance will be reviewed by the IT Manager through meetings, reports and programs developed to include, indirect observations, and work performance.

• Follow policies and procedures as set forth by the City of Belen.
  
• Maintain policies and procedures to ensure physical and cyber security meets or exceeds CJIS, NCIC, state, and other applicable standards and regulations.
  
• Maintain security policies and standards.
  
• Identify technology needs and make recommendations to the IT Manager.
  
• Research and evaluate applications and services as needed and/or required by various departments.
  
• Assist with the management of citywide software licensing and upgrades.
  
• Provide support for the development and maintenance of the City website as well as the City�s social media sites.
  
• Maintain and install the computers, laptops, printers and servers of the City network.
  
• Maintain the City�s domain and email services.
  
• Maintain the City�s Voice over IP (VoIP) telecommunications system.
  
• Maintain the City�s various Video Surveillance systems and access controls.
  
• Maintain the City�s various building, panic and alarm systems and services.
  
• Provide training on software and hardware, for Department Heads, Supervisors, and City employees.
  
• Maintain and manage all City cellular devices and plans.
  
• Perform troubleshooting assistance to all staff as needed.
  
• Perform various installations, configurations, setup, troubleshooting, routine maintenance
  
• Perform other duties pertaining to technology that may be assigned from time to time.
  
• Prepare oral and written presentations to administration and City Council as needed.
  
• Provide remote help and desktop field support to City Staff.
  
• Maintain a seat and perform the duties of IT Director to the TIF Committee.
  
• Manage, oversee and direct the IT team for the City.
  
• Oversee workflow to assist employees in knowing their job responsibilities and delegated duties.
  
• Maintain departmental budget, to include creating requisitions for purchase and creating annual budget.
  
• Other duties as assigned.
  

• Knowledge of principles and processes for providing IT customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  
• Knowledge of operational characteristics, services, and activities of a public safety/law enforcement agency.
  
• Knowledge of computer hardware and software.
  
• Knowledge of Geographic Information Systems (GIS).
  
• Knowledge of Asset Management.
  
• Knowledge of Finance, Customer Care, Budgets, and Procurement.
  
• Knowledge of familiarity of the legal rights of video surveillance.
  
• Knowledge of Microsoft Windows, Office, Exchange, Servers, Linux, Apple iOS or other software programs that may be acquire. MCSA and MCSE certifications in Server Infrastructure, Desktop Infrastructure, Communications, SharePoint, SQL and Exchange would be a plus. VMware Certified Professional (VCP-NV) or VMware Certified Associate (VCA-WM and or VCA-NV) would be a plus.
  
• Must possess the skills and knowledge to administer a VoIP phone system.
  
• Must possess the skills and knowledge to manage and configure network switches. Network +, CCDA and CCNA Cisco certifications would be a plus.
  
• Must possess the skills and knowledge to configuring and maintain firewall and email security appliances.
  
• Must possess the skills and knowledge to configure and administer Wi-Fi networks.
  
• Must possess the skills and knowledge to administer different types of surveillance video systems and door access control systems.
  
• Must have excellent writing and speaking skills.
  

• High School diploma or GED required.
  
• Associates degree in computer science or related field preferred.
  
• Two (2) years experience or demonstrated knowledge of networks and communication systems.
  
• Any combination equivalent to education and experience that provides the required knowledge.
  
• Must obtain level four (4) CJIS Security Awareness Training within one (1) month of hire.
  
• Possess a valid New Mexico drivers license.
  
• Ability to pass drug test and background check.
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works inside building conditions.

The noise level in the work environment is normally quiet to moderate pitch.

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