Hotel Housekeeper/Room Attendant

Description:

Informacià³n disponible en espaà±ol.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.

Duties & Responsibilities:

• Prepare rooms for cleaning
  
• Make beds
  
• Dust rooms and furniture
  
• Replenish guestroom and bathroom supplies
  
• Clean the bathroom
  
• Clean the closet
  
• Vacuum and rack the carpet
  
• Check and secure the rooms
  
• Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
  
• Ensure public areas, such as hallways, are cleaned and orderly
  
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time
  
• Ability to work independently and with a team
  
• Manage guest calls, requests, & complaints in the area assigned to them
  
• Additional tasks may be assigned at any given time
  

Deberes y Responsabilidades:

• Preparar las habitaciones para la limpieza
  
• Hacer las camas
  
• Limpiar el polvo de las habitaciones y los muebles
  
• Reponer los suministros de las habitaciones y los baà±o
  
• Limpiar el baà±o
  
• Limpiar el armario
  
• Aspirar y peinar la alfombra
  
• Revisar y asegurar las habitaciones
  
• Entregar y recoger artà­culos prestados a los huéspedes (por ejemplo: planchas y mesas de planchar)
  
• Asegurar que las à¡reas pàºblicas, como los pasillos, estén limpias y ordenadas
  
• Capacidad para levantar 50 libras y caminar, sentarse o estar de pie por perà­odos prolongados
  
• Capacidad para trabajar de forma independiente y en equipo
  
• Gestionar llamadas, solicitudes y quejas de los huéspedes en el à¡rea asignada
  
• Pueden asignarse tareas adicionales en cualquier momento
  

Requirements:

Qualifications:

• A secondary school diploma is preferred
  
• Previous hotel-related experience desired
  
• Experience using industrial cleaning equipment and products a plus
  
• Professional attitude is required
  

Calificaciones:

• Se prefiere diploma de escuela secundaria
  
• Se desea experiencia previa en hoteles
  
• Se valora experiencia utilizando equipos y productos de limpieza industrial
  
• Se requiere una actitud profesional
  

Benefits:

• Competitive salary
  
• Annual review with increase potential
  
• 401k program with company match
  
• Additional benefits may be available
  

Beneficios:

• Salario competitivo
  
• Revisià³n anual con posibilidad de aumento
  
• Programa 401k con aportacià³n de la empresa
  
• Pueden estar disponibles beneficios adicionales
  

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
  
• Lead with Heart - Be kind, passionate and hospitable.
  
• Be Accountable - Take ownership and deliver results.
  
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
  
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
  

Principios Rectores de Arbor:

Arbor Lodging se enfoca en cinco principios rectores para fomentar una cultura en la que el crecimiento, el desarrollo y el progreso prosperen dentro de las propiedades:

• Haz lo correcto - Opera y actàºa con integridad en todo lo que hagas, incluso cuando no sea conveniente.
  
• Lidera con el corazà³n - Sé amable, apasionado y hospitalario.
  
• Sé responsable - Asume la responsabilidad y entrega resultados.
  
• Apunta mà¡s alto - Ve mà¡s allà¡ para superar las expectativas y promover cambios con intencià³n.
  
• Celebra las diferencias - Acepta la diversidad; respeta las opiniones e ideas individuales.
  

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.