Hotel Front Desk - Holiday Inn Express Rice Lake

We're hiring a full-time front desk attendant; shifts will be from 3 pm to 11 pm will include some weekends. We currently have a weekend shift differential of $3 in place!

In addition to base pay, bonuses are paid based on hotel reaching maximum occupancy. You'll also have access to our world-wide travel discounts, weekend shift differentials, PTO if you work at least 25 hours/week and other benefits!

A front desk attendant provides sales and customer service functions related to guest registration, reservations and revenue collections. They ensure that hotel guests receive a safe and secure place to stay with friendly and attentive service.

• Provides courteous guest service and responds promptly to guest questions, complaints or requests.
  
• Organizes the reservations for the day�s arrivals.
  
• Performs the functions of the front desk including: check-ins, check-outs, reservations, answering phones, providing wake-up calls, etc.
  
• Understands the operation of the property management system.
  
• Provides information concerning hotel�s facilities and functions, as well as their location (ex. rooms for disabled, directions to and from airport and major attractions, location of ice and vending, etc.).
  
• Provides security for guests by maintaining confidentiality of guest information.
  
• Completes paperwork necessary for front desk operations (registration cards, folios, credit card vouchers, cash reports, room reports, etc.).
  
• Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services.
  
• Accounts for all receipts, paid-outs, and charge funds as specified.
  
• Responsible for auditing and balancing all cashiers reports and cash drawers.
  
• Performs front office posting and filing procedures as directed.
  
• Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.
  

• High School Diploma or equivalent
  
• Customer service, sales or hotel experience preferred
  

Job Type: Full-time

Pay: $15.75 - $17.75 per hour

Benefits:

• 401(k)
  
• Employee discount
  
• Flexible schedule
  
• Paid time off
  
• Referral program
  

Work Location: In person