Hotel Front Desk Clerk

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to multitask effectively in a fast-paced environment. As the first point of contact for guests, you will play a crucial role in creating memorable experiences at our hotel.

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
  
• Check guests in and out efficiently while managing reservations and room assignments.
  
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  
• Provide information about hotel services, local attractions, and dining options.
  
• Maintain accurate records of guest information and transactions using hotel management software.
  
• Operate phone systems to manage incoming calls and relay messages to appropriate staff members.
  
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  
• Assist in processing payments and managing cash transactions securely.
  
• Uphold hotel policies and procedures to ensure a safe environment for both guests and staff.
  

• Previous experience in front desk operations or customer service within the hospitality industry is preferred.
  
• Multilingual abilities are a plus, enhancing communication with diverse guests.
  
• Strong knowledge of hotel management systems is advantageous.
  
• Excellent phone etiquette with the ability to handle multiple calls simultaneously.
  
• Exceptional interpersonal skills with a focus on guest services and satisfaction.
  
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
  
• A background in hospitality management is beneficial but not required.
  
• Strong organizational skills with attention to detail.
  

Join our team as a Hotel Front Desk Clerk where your passion for hospitality will shine through every interaction!

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Expected hours: No less than 36 per week

Work Location: In person