Hotel Front Desk

RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It's a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. When you do these things consistently, our employees and guests can't help but have an amazing story to tell. Join our team

• Health insurance
  
• Dental
  
• Vision
  
• Competitive Pay
  
• Pet Insurance
  
• Employer Paid Life Insurance
  
• PTO after 60 days!
  
• 401K with Employer Match
  
• Career Growth Opportunities
  

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding customer service satisfaction, while working with hotel team members, maintaining room quality as well as the safety and security of the hotel.

• Welcome guests with proper greeting and perform all guest related services. (i.e., Wake up/ courtesy calls, guest concerns/complaints/ requests, provide coffee, location information and professional lobby presentation.
  
• Handle reservation requests; check guests in/out; all guest accounting such as cash and PCI policies.
  
• Make, change, and monitor reservations; review and report rate availability; update and monitor room status.
  
• Inform Hotel Management of any possible sales leads or events in the area.
  
• Maintain confidentiality of guest information and pertinent hotel data.
  
• Perform daily cash count in drawer and safe.
  
• Complete all required reports on daily shift report. (i.e., room discrepancies, balance report, housekeeping clean reports)
  
• Communicate with Hotel Management and other GSR�s as needed about issues, requests or concerns regarding guests or rooms.
  
• Work with housekeeping and maintenance to communicate room status, such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms.
  
• Cross train in all front desk shifts and other departments in the hotel.
  
• Train new hires in all front desk procedures and policies.
  
• Comply with all company and OSHA standards related to safety and security.
  
• Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.
  
• Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests.
  
• Perform other duties as assigned.
  

Qualifications

• HS Diploma or equivalent work experience.
  
• 1-2 years of previous experience in customer service.
  
• Must have basic office skills (i.e., Math, cash handling, computer skills, etc.)
  
• Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work.
  
• Able to be self-started and work with minimal supervision.
  
• Have basic communication skills (reading, writing, comprehension) Bi-lingual (English Spanish) preferred but not required.
  
• Decision making and problem-solving skills.
  
• Some administrative duties required (timekeeping system, rooms� cleaned reports, etc.)
  
• May be required to work nights, weekends and/or holidays.