Hospitality Manager

Have you ever associated parking with hospitality? At LAZ, we most certainly do! With more than 5,000 employees,

LAZ Hospitality is one of our many dedicated service lines, fully dedicated to creating exceptional guest experiences at over 200 hotels around the country. The LAZ Hospitality Services team is unique within LAZ Parking, specializing in hotel partnerships and excelling at developing relationships through training, human connection, and career development for both our employees and partners.

The Spirit of the Position

The

Hospitality Valet Manager at The Benson in Aurora supports Regional Management with complete oversight of the financial, operational, safety, and service-related success of the hotel's parking operations.

• Compensation: $65,000 annually
  

Principle Job Duties

• Operational Excellence: You'll be responsible for the financial, operational, safety, and service success at The Benson.
  
• Team Leadership: Manage, plan, schedule, train, and direct the activities of Supervisors, Shift Leads, and frontline staff.
  
• Maximizing Performance: Ensure that revenue is increased, expenses are controlled, and customer satisfaction is maximized by maintaining the highest level of safety and service standards aligned with our client's expectations.
  
• Additional duties as assigned.
  

People

• Client Collaboration: Attend daily stand-up meetings and resume meetings scheduled by the client, either personally or through Assistant Hospitality Managers/Supervisors/Shift Leads.
  
• Internal Communication: Ensure LAZ internal stand-up meetings (Pre-Shifts) are held for each shift, managed either by you or through Supervisors/Shift Leads.
  
• Team Development: Assist with the management and development of the hotel team to achieve goals and initiatives, while embodying and using LAZ Parking�s culture as a guide.
  
• Talent Identification: Identify high-potential employees to support the organization�s continued growth, both within your region and outside of it.
  
• Recruiting: Actively participate in the recruiting and onboarding process for prospective employees.
  
• Safety First: Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. Promptly address any and all safety concerns.
  

Product

• Service Results: Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and the hotel�s internal service metrics.
  
• Client Relationships: Cultivate client relationships and ensure business retention.
  
• Project Management: Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned hotel.
  
• Contractual Adherence: Understand, implement, and deliver all requirements outlined in the contractual agreement between LAZ Parking and The Benson.
  

Profit

• Claims & Safety: Responsible for claims and safety-related training, prevention initiatives, and claims processing, including investigation, client and guest follow-up, and compliant reporting.
  
• Financial Oversight: Ensure overall financial success, including audit compliance and adherence to audit protocols.
  
• Payroll Management: Process payroll, ensuring hours are signed off on in a timely manner. Collaborate with the local payroll department to ensure proper pay data and work with the Human Resources Business Partner to ensure proper wage and hour compliance.
  
• Data Reporting: Ensure LHIST data is entered daily and accurately.
  
• Budgeting: Manage the financial aspects of the location, ensuring adherence to the budget and implementing revenue enhancements as they relate to staffing, scheduling, and operational expenses.
  
• Reporting: Complete daily, weekly, monthly, and annual financial and operational reports as required.
  
• Strategic Planning: Prepare budgets and conduct monthly reviews of profit/loss for the assigned hotel.
  
• Market Analysis: Monitor, review, and analyze market rate structures.
  

Requirements

• Education: A Bachelor's Degree or equivalent work experience is desired.
  
• Experience:
  

+ 1+ years of Management experience.

+ Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.

+ A valid driver’s license is required.

+ Previous experience working in a fast-paced environment with high customer expectations.

+ Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

• Skills:
  

+ Ability to seek improvement and create an environment of idea sharing and creative problem-solving.

+ Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.

+ Strong customer service skills and abilities.

+ Ability to mitigate and lead others to overcome challenges (a "Never Ever Give Up" attitude).

+ Excellent team-building and interpersonal skills.

+ Ability to communicate professionally and effectively with all levels of the organization.

+ Ability to interpret policies, procedures, and standard business practices.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
  
• Ability to lift, push, and pull at least 50 lbs.
  
• Ability to stand, walk, and run for extended periods of time.
  
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt, Non-tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.