Helpdesk Tier 1

Reports to: Director of IT Operations

Who We Are:

As part of the Larry H. Miller Company, Prestige Financial Services has enjoyed nationwide success in sub-prime auto financing. For over 30 years we have worked to provide unique opportunities for credit-disadvantaged consumers through competitive financing auto loans. We are committed to providing the best experience for our customers while promoting growth and opportunity for our employees, all in support of our mission, "To Enrich Lives."

What We Offer You!

• Medical/Dental/Vision/Life Insurance/Disability/AFLAC/401k
  
• Paid Time Off from DAY ONE!
  
• Paid Parental & Adoption Leave
  
• Holiday Savings Account with Company Match
  
• Dependent Child Scholarships
  
• Flexible Shifts
  
• Paid Service Days
  
• On-Site Workout Room
  
• Employee Coffee Shop & Food Market
  
• Massage Chairs, Gaming Systems, Foosball and Ping Pong Tables
  
• Discounts at Megaplex, Bee�s Games, etc.
  

Your Role: The Help Desk technician is expected to offer technical assistance and address questions regarding End-User computing requirements. Administer access for end-users, as well as manage systems, hardware, networks, and software as directed.

Job Requirements and skills:

• Support all server, Windows operating systems, and user software/hardware
  
• Configure workstations (virtual/physical) and peripherals (routers, printers)
  
• Ensure computer hardware (Monitor, HDD, mice, keyboards) functions properly
  
• Install software according to specifications, ensuring correct setup and operation
  
• Ensure strong security protocols and procedures
  
• Instruct users on new software and equipment use
  
• Diagnose and solve hardware/software issues, and maintain repair logs
  
• Inventory management for hardware resources and placing orders as needed
  
• Help with administering systems and networks
  
• Availability for weekend and after-hours work
  
• Serve in the Help Desk on-call rotation
  
• Perform additional tasks as required
  

Job Qualifications:

• Required qualifications include previous IT Technician experience or similar roles
  
• Strong problem-solving and analytic thinking
  
• Effective communication skills including empathy and collaboration
  
• Exceptional organization and time management abilities
  
• Proficiency working under stress with a keen eye for details
  
• Comprehensive knowledge of computer systems and networks plus an eagerness to learn
  
• Familiarity with these technologies is preferred: Microsoft 365, Office, Teams, Outlook, SharePoint, Active Directory, and Microsoft admin tools; cloud hosting via AWS and Azure; virtual server and desktop management; data backups with Rubrik; network solutions by Palo Alto and Aruba; Windows 11 operating system; Service Desk Plus for IT support management; and automation using PowerShell scripts.
  
• IT certifications recommended: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, and ITIL Foundations
  
• Preference for a degree in Computer Science or Engineering.
  

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Customer Service-the individual understands his/her role in providing service.
  
• Oral Communication-the individual clearly identifies and expresses issues in positive or negative situations.
  
• Planning/Organizing-the individual prioritizes and plans work activities and uses time efficiently.
  
• Quality-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  
• Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  
• Safety and Security-the individual observes safety and security procedures and uses equipment and materials properly.
  

PHYSICAL REQUIREMENTS:

• Work performed in an office setting. Able to bend, reach, lift, sit and walk. Ability to lift 50 lbs.
  

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Prestige Financial Services, Inc. reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.