Help Desk Technician

Job Number: 25-12026

Job Summary: We are seeking a customer-focused, tech-savvy Help Desk Technician to join our IT team. This hybrid position requires a minimum of 2-3 days onsite per week at various agency locations and participation in a rotating on-call schedule to support our 24/7 operations. The Help Desk Technician provides Tier 1 and Tier 2 technical support for computer systems, phones, hardware, and software. The ideal candidate is a proactive problem-solver with excellent communication skills who can assist users both remotely and in person.

Key Responsibilities:

• Respond promptly to helpdesk calls and emails; provide technical support to end users.
  

Troubleshoot and resolve issues related to hardware, software, and phone systems.

• Set up, configure, and issue computers, peripherals, and phones to employees.
  
• Unpack, label, and prep new equipment for deployment and inventory.
  
• Install, repair, and update computer hardware and software as needed.
  
• Create email accounts, assign user passwords, and perform user onboarding/offboarding tasks.
  
• Provide end-user training on systems, equipment, and common applications.
  
• Use diagnostic tools to identify and resolve system issues.
  
• Maintain daily performance of IT systems and ensure issue resolution follow-up.
  
• Document support requests and resolutions accurately.
  
• Collaborate with IT team on projects and other duties as assigned.
  

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

• Two years formal electronics training or two years college/business school preferred. Educational requirements may be offset by additional work experience
  

License:

Required:

• Current and valid driver's license and a clean driving record.
  

Experience:

Required:

• Direct work experience in computer hardware and software installation maintenance and installation, help desk, Microsoft Office 365 maintenance.
  

Hours: Full-Time.

Workdays: Monday - Friday (Rotating on-call nights/weekends/holidays).

Workhours: 8:00AM - 5:00PM.

Salary: $24.41 an hour.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental and Vision insurance
  
• Generous vacation/holiday/sick leave
  
• Life and Short-term/Long-term Disability Insurance
  
• Employee Assistance Program (EAP)
  
• 403(b) retirement account
  
• Gold's gym membership discount
  
• Mileage reimbursement
  

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role. (PM16)