Guest Services Supervisor (Full-Time)

Candlewood Suites by IHG - Mankato offers a welcoming and comfortable experience for extended-stay guests. Our front desk team plays a vital role in ensuring a positive first impression and delivering consistently great service. We’re currently seeking a reliable, service-focused

The Guest Services Supervisor is responsible for overseeing front desk operations, ensuring smooth check-in/check-out procedures, training and guiding front desk agents, and resolving guest concerns efficiently. This leadership role supports the General Manager by driving service excellence, accuracy, and team accountability.

• Lead daily front desk operations to ensure smooth, efficient, and guest-friendly processes
  
• Greet guests with warmth, professionalism, and a problem-solving attitude
  
• Train, and coach front desk agents to uphold IHG brand standards
  
• Handle guest complaints, requests, and feedback promptly and professionally
  
• Process check-ins, check-outs, reservations, and payment transactions accurately
  
• Monitor room availability, rates, and hotel occupancy reports
  
• Coordinate with housekeeping and maintenance to ensure room readiness
  
• Audit shift activity logs and ensure completion of daily paperwork and reports
  
• Ensure lobby and front desk areas are clean and welcoming at all times
  
• Act as Manager on Duty in the absence of senior management
  

• 1+ year of hotel front desk experience preferred; supervisory experience required
  
• Strong communication and customer service skills
  
• Ability to multitask and stay composed under pressure
  
• Must be able to work flexible hours, including weekends and holidays
  
• High school diploma or equivalent; hospitality coursework or certification a plus
  
• Professional appearance and demeanor
  

• Competitive hourly pay
  
• IHG employee hotel discounts worldwide
  
• Paid time off
  
• Opportunity for advancement
  
• Flexible scheduling
  
• Friendly, team-based work culture
  

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
  
• Flexible schedule
  
• Paid time off
  

Education:

• High school or equivalent (Required)
  

Experience:

• Supervising: 1 year (Required)
  
• Hospitality: 1 year (Preferred)
  
• Front desk: 1 year (Preferred)
  
• Hotel: 1 year (Preferred)
  

Language:

• English (Required)
  

Shift availability:

• Day Shift (Required)
  
• Night Shift (Required)
  
• Overnight Shift (Required)
  

Work Location: In person